Hotel in zona Terraza Mirador, Mendoza

Il personale qui è sorprendente. Tutti sul desk front sono stati così gentili e utili, e sono usciti dalla loro strada per farci sentire speciale. Non dimentichiamo mai il livello di servizio che abbiamo ricevuto. Il buffet del colazione è stato grande! Vorrei solo che il ristorante fosse aperto di nuovo. La zona della piscina è bella, ed è a 15 minuti a piedi dalla Plaza Independencia, con le principali aree di ristorante vicini a andare. In generale, è un ottimo hotel e rimarremo lì ancora nel nostro prossimo viaggio! 👍👍👍👍👍

Ficamos 4 noites, todos os atendentes muito atenciosos, quarto amplo com cama king e mais uma de solteiro, possui uma mini cozinha (pia, fogão, geladeira e microondas e utensílios) Banheiro com bom espaço com cortina de banho ( não gosto , mas não ficava encostando e estava bem limpa) Arrumam o quarto e não tem café. As toalhas é que poderiam trocar dia sim dia não ( pelo menos) mas só trocam depois de 3 dias de uso. Possui estacionamento e é muito silencioso e o quarto fica bem escuro. Tem Netflix e canais abertos ( tudo em espanhol). A rua não tem muita coisa, mas fica próximo de bares e de uma rua com muito comércio .

Il soggiorno nell'Apart Hotel è stato molto piacevole, ci sentiamo molto comodi in ogni momento, il servizio del personale è molto buono, e la posizione è fantastica, vicino ai posti dove mangiare, dai bar, e dove fare qualche acquisto. Il personale ci ha fornito una buona comunicazione pre-arrivo, e una guida adeguata della città. Ci divertiamo con la Vendimia nel modo migliore possibile.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!