Hotel in zona Plaza Italia, Mendoza

This hotel is not what I would call luxurious, but the rooms were clean and had all the amenities one would expect. The staff was very friendly and helpful; this was appreciated since it was our first time in Mendoza. Breakfast was good--typical of what you would find in a European-style hotel breakfast. The best thing about this property is its location. It is a very short walk to many of the plazas as well as shopping and restaurants. Despite being in the center of town, it was quiet at night and we had two good nights of sleep. I would stay here again.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Il soggiorno nell'Apart Hotel è stato molto piacevole, ci sentiamo molto comodi in ogni momento, il servizio del personale è molto buono, e la posizione è fantastica, vicino ai posti dove mangiare, dai bar, e dove fare qualche acquisto. Il personale ci ha fornito una buona comunicazione pre-arrivo, e una guida adeguata della città. Ci divertiamo con la Vendimia nel modo migliore possibile.

Good hotel in a regional city. The room was cleaned the bed and pillows comfortable. We actually had a foam pillow that wasn't too short (which is almost universal in hotels). This isn't the Paris Ritz, and you aren't paying that price either. The hotel is nice, clean and clearly the staff works hard. One morning while at breakfast the cleaning staff asked which room was ours so that they didn't start cleaning before we were ready. On first glance you wonder where your cab is taking you, don't worry. You are a few blocks from shopping, small cafes, etc. And a few more blocks and you are on the main commercial street. Breakfast was good, though the promised 7AM start is a bit optimistic ( our booked tour picked us up at 7:30). Tasty food, with nice pastries and sliced meat and cheese. The cook makes fresh scrambled eggs, and some kind of breakfast meat. The coffee is strong and tasty, a MUST to me.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!