Hotel in zona Pasaje San Martin, Mendoza

Good hotel in a regional city. The room was cleaned the bed and pillows comfortable. We actually had a foam pillow that wasn't too short (which is almost universal in hotels). This isn't the Paris Ritz, and you aren't paying that price either. The hotel is nice, clean and clearly the staff works hard. One morning while at breakfast the cleaning staff asked which room was ours so that they didn't start cleaning before we were ready. On first glance you wonder where your cab is taking you, don't worry. You are a few blocks from shopping, small cafes, etc. And a few more blocks and you are on the main commercial street. Breakfast was good, though the promised 7AM start is a bit optimistic ( our booked tour picked us up at 7:30). Tasty food, with nice pastries and sliced meat and cheese. The cook makes fresh scrambled eggs, and some kind of breakfast meat. The coffee is strong and tasty, a MUST to me.

Hotel ben situato ma con necessità di manutenzione. Quanti piccoli e igiene non è così buona rispetto agli altri hotel della rete che sono accanto a lui.

Una bella vista di Mendoza! Caffè di colazione piacevole sul terrazzo dell'hotel dove possiamo apprezzare!

Il personale è benvenuto, utile e amichevole. Uno dei migliori attributi di questo hotel è la posizione, vicino al centro e la zona Aristides piena di bar e ristoranti. L'hotel offre un bel colazione. Tuttavia, questo hotel sembra piuttosto obsoleti. Le camere sono vecchie: le finestre non si apre, le bagni sono vecchie, ecc. Le porte dell'ascensore si bloccano (non si apre) sul primo piano. La prima volta, mi fermai e pensai di dover colpire il pulsante di allarme fino a quando non lo spinse per un altro piano e potevo uscire dall'ascensore.

Per essere un hotel 4 stelle lascia abbastanza da desiderare. Quando arrivarono non avevano la nostra prenotazione, e anche se dicevano che era un problema di Trip, non hanno fatto nulla per risolvere. Non abbiamo mai avuto WiFi nella camera, avvisammo e non l'hanno risolto. Il frigorifero della camera era svuotato ... non ci hanno mai avvertiti, quindi abbiamo dovuto chiedere servizio alla stanza con il costo aggiuntivo q ciò implica. Il telecomando funzionava male ....anche non riusciva a risolvere il problema ....en fine ... situazioni che non si aspetta in un hotel di categoria. -

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!