Grand Hotel Victoria Concept & Spa, by R Collection Hotels

Well located in the heart of Menaggio, this hotel provides convenient access to the lake como triangle. I am rounding up from four stars because of the hard product, breakfast, location and cleanliness. I will highlight that this price point the service felt a high brow, and while I felt valued as a customer there were a few awkward interactions with staff that made me feel that I was a burden on them. Don't set your expectations for a water view room if you're booking a standard room, the slh integration out of Hyatt into Hilton makes me Think that a one category upgrade will likely be the norm for Hilton diamonds which means a courtyard view. The grounds are immaculately manicured, and the renovation is well executed. No trip here is complete without visiting the spa area which is quite possibly one of the best I've experienced. It's important to remember that lake como is a luxury destination and a five star hotel of this caliber is certainly not a value spot. The breakfast has passion fruit, smoked swordfish and an extensive cheese selection. No complimentary black truffle for breakfast but I left each morning more than satisfaction with the selection. Overall I recommend, but expect steep prices.

hotel staff was so accommodating and kind. we stayed here in August 2024 and could not fault the staff. Nothing was too much to ask. The pool was fabulous and the spa was also. Drinks were a bit on the pricey side and so was food however delicious.