Swisstouches Spa Resort

An amazing hotel with wonderful staff. The bellhop was great, they came to meet me from my taxi and carried my luggage in. After checking, I was shown to my room and then given a tour of the facilities. A big shout out to the restaurant managers Ricky and Martin who were very personable and assisted me as I don’t speak Chinese. Everything was superb, the room was lovely with a huge tub, and the hot spring pools were excellent and not crowded which enhanced my mood and helped me to relax. The hotel really knows how to look after their guests, they have happy hour, daily fruit, a free mini bar and welcome snacks in the room including desserts and candy, plus they give a checkout gift of permission fruit in a lovely gift bag. Additionally, I had a wonderful (and free) meditation session, the instructor explained in Chinese, and a staff member translated, highly appreciate this level of customer service. They also have buggy to take guests to the car park, and waited with me until my taxi arrived. The hotel staff also manage their pets well, often taking the dogs for a walk. Breakfast and buffet were extensive and enjoyable, and the a la carte restaurant serve lovely food. This is a very special place, will come back for sure.

非常滿意的一次旅行，私湯池想什麼時候泡都行，隨時可以放水，換水，沒有時間要求。娃的可玩項目也多，地圖找寶，煮温泉蛋，給蛋上畫畫，小廚師體驗自己做三明治，晚上還有篝火，在酒店吃了早飯晚飯，品種豐富，味道也不錯，房子比較乾淨温度也舒適，去的時候人少，環境安靜很舒適，酒店所有人員都親切的打招呼，管家孫子怡會貼心的提醒各個活動的時間，晚餐時間，娃耳朵被蚊子咬了腫了好大個包，管家專門找了花露水給送房間裏，整體很滿意。

難忘的旅程。 管家趙娜艷服務很熱情周到負責任，必須五星好評！！孩子發燒大半夜幫忙聯繫送葯，退房快上高速了發現落東西了 還是手機，趙管家很熱心的幫忙直接去房間找到然後拿到停車場！幫我們節省了不少時間。 下次還來。

酒店還可以，管家趙娜艷服務很熱情周到提前打電話聯繫再到停車場接我們到大堂辦入住，在入住期間也還會提前提醒活動時間地點，再到幫我們延遲退房，退房時送我們幫我們拿行李，服務服務意識很強周到細緻

這次住宿體驗非常好，温泉乾淨，活動豐富，服務員服務態度非常好！管家孫子怡非常貼心周到。提前聯繫，一到停車場就安排了擺渡車接我們。辦理手續後，又微信推送了各種注意事項。由於我們辦理手續後，房間還沒收拾出來，所以先去泡的温泉。等要去房間時，提前聯繫的管家，在我們不方便去酒店大堂拿房卡時，她又親自去閘機口給我們送了房卡，帶我們去了房間，並貼心的一一介紹了房間設施。每到活動時間前，就會微信提醒我們活動時間，非常nice的一個管家，給五星好評。 唯一美中不足的是，小童俱樂部，小童能玩的東西實在太少。就衹有一個海洋球，一點點積木，對孩子沒太大吸引力，希望能改進，多增加小童玩具。

酒店離太白山很近停車方便，園區綠化建設的很不錯，温泉湯池很多還有泳池派對和泡泡浴，管家Lucky小姐姐服務很貼心所有的活動節點都能及時提醒我們，給她點贊👍 小孩子玩的特別開心！很適合親子游，下次還會來的