Hôtel Cœur de Megève

We recently stayed at Coeur de Megève Hotel, a charming boutique hotel with beautiful architecture and interior design, which we truly appreciated. However, despite the aesthetically pleasing ambiance and welcoming staff, our experience was overshadowed by significant operational and privacy concerns that should not occur in a hotel of this category. Serious Privacy Breach in the Spa The most alarming issue was a severe privacy violation in the spa area, which is advertised as a fully private space. When reserving a private spa, one expects to enjoy the sauna and shower in absolute seclusion, especially as guests may be in various states of undress. However, we were shocked to find a security camera positioned directly inside the spa room itself—an unacceptable and deeply unsettling intrusion. This raises serious ethical and legal concerns, as no guest should ever feel observed in what is meant to be a completely private and intimate space. To make matters worse, the provided water bottle was already empty upon our arrival, a small but telling oversight. Additionally, during our spa session, while we were in the sauna, a staff attendant unexpectedly entered the room to place towels in a storage area. There was absolutely no need for this to happen during our reserved 45-minute private session, as this could and should have been done before or after our visit. This completely defeats the purpose of a “private” spa experience and was frankly quite intrusive. Unacceptable Room Service Delay Another issue was with room service. After placing an order at 8:00 PM, we placed the tray outside once finished. Shockingly, by 11:30 AM the next day—over 15 hours later—the tray was still sitting there. This level of inattentiveness does not align with the standards expected of a high-end hotel and suggests a lack of attention to detail in service management. Rooms Too Small for a Ski Trip While we understand that this is a boutique hotel, the smallest room (15m²) is simply not suitable for two guests, particularly on a ski holiday. There was no proper space for luggage, nor sufficient room to hang clothing, making the stay quite impractical. At this price point, a more functional and spacious accommodation should be expected. Final Thoughts Despite the hotel’s thoughtful design and friendly staff, these operational failures—including the serious breach of privacy in the spa, poor room service efficiency, and lack of space in the rooms—are simply unacceptable at this level. A hotel of this standard should not only deliver excellent service but also prioritize guest privacy and comfort at all times. Unfortunately, due to these critical concerns—particularly the privacy violations—we cannot recommend this hotel until these issues are properly addressed.

Stayed in a suite which was beautiful and quite big. The bathroom was beautiful and large as well. The front staff was super helpful. When our luggage didn’t arrive on our flight we had sent our only clothes to be cleaned and not only did we have them when we returned from skiing, they did not charge us for this service which was extremely nice. The location could not be more perfect. Walking distance to every restaurant and minutes from the gondola. I highly recommend this hidden gem!

My second worst hotel experience in 40 years. Overall temperature is far too high. Single beds 70cm wide are a shame for the price of a room. Room temperature is so high we needed to let the window open overnight, after two very short nights due to too high temperature and noise in the neighbouring rooms. Breakfast tables are too close and breakfast is too pricy for something standard. The only positive points: the location is excellent, the hotel staff is nice and the rooms are very clean.

A very charming little hotel in the French Alps located in the heart of the village. Super friendly staff who are helpful, attentive and knowledgeable. We stayed six nights in the hotel and used it as a base to venture to different ski areas around the village. Very convenient as it is near so many good restaurants.