Recensioni su Al Aqeeq Madinah Hotel

La prenotazione Trip.con era una novità per gli albergatori. Quindi, ci è voluto del tempo per trovare la prenotazione.

La stanza era piccola rispetto alle altre stanze che avevo prenotato tramite un altro motore di prenotazione. Anche gli articoli da toeletta erano diversi. La reception era incompetente. Le pulizie e i facchini erano buoni.

Eccellente

Very near to masjid, easy for my wife to enter muslimah area. Recommended

Bell'hotel in generale per Medina la posizione è la cosa più importante per essere vicino all'haram Mi piace il modo di fare del personale; sono davvero educati e pronti ad aiutare La colazione è per lo più asiatica, è la mia opzione lo chef deve prendersi cura in modo particolare della panetteria. L'hotel ha bisogno di ristrutturazione, in particolare il bagno e l'arredamento completo. Un ostacolo importante è il sistema di illuminazione molto complicato, che non è necessario in un hotel Ma di sicuro tornerò per la posizione e il personale disponibile.

Sono seduto in una stanza al terzo piano all'interno dell'hotel nella mia stanza e sto scrivendo questa recensione, perché, ancora una volta, un'altra famiglia rumorosa con i figli che sbattono contro i muri si è trasferita nella porta accanto e riesco a sentire tutto grazie alle porte comunicanti che sono chiuse a chiave ma lasciano passare facilmente il rumore. Questa è la seconda famiglia nel soggiorno di 5 giorni qui (per fortuna partiamo presto domani mattina) che si è comportata in questo modo. Ovviamente non è colpa dell'hotel, ma le porte comunicanti devono essere rimosse. Passiamo ai pro e ai contro. Pro: dall'altra parte della strada rispetto all'haram e adatto sia per gli ingressi femminili che maschili; tutti i servizi nelle vicinanze; il personale addetto alle pulizie è molto disponibile e si occupa delle tue esigenze molto rapidamente con un sorriso, quindi per favore lascia la mancia; Contro: il rumore filtra attraverso i muri o le porte comunicanti; il bar al piano di sotto applica tariffe variabili a seconda di chi sei, eppure danno un'apparenza di "professionalità", lol; se vuoi una connessione Internet, è lenta/si interrompe e non è il massimo; la corrente elettrica è andata via due volte durante i 5 giorni di soggiorno, il che ha costretto il personale a resettare la TV e il telefono e il frigorifero ha iniziato a sciogliersi; vi metteranno al 13° o 14° piano e non ci penserete due volte, ma dovrete richiedere al momento del check-in che desiderate un piano inferiore (noi l'abbiamo fatto e abbiamo saputo che altre famiglie hanno fatto lo stesso dopo aver scoperto i problemi con l'ascensore); c'è una coda per gli ascensori e potete passare un po' di tempo lì ad aspettare; le porte dell'ascensore intrappolano spesso le persone, secondo la mia esperienza, perché si chiudono molto velocemente, quindi siate sbrigativi; e infine, è un hotel con un arredamento datato e c'era della muffa nella doccia, quindi sicuramente NON è un 5 stelle, più che altro un 4 o 3.

The hotel overall was ok but its claims to be 5 star which is misleading and mistakenly categorised as 5 sstar.I think ot should be 3 star and nothing more The female reception staffs were great and hardworking and very helpful. Unfortunately some of the housekeeping boys were very rude and totally unhelpful. The hotel should really look into this as they ruin the hotel's reputation. However, there was 1 boy who actually did all he could to make up for all the shortcomings of the other house keeping boys.... I can't recall his name unfortunately. The rooms was old and carpets were dirty. The water kept leaking out of the shower area and the hotel couldn't fix it...they said it's normal. I guess it is normal! The harem is only a 2 mins walk and there are many restaurants nearby. The hotel rate was a lot cheaper if walk in than booking direct or via the applications.i saved about SR 1000.00 Yes!!!! They should keep a weighing machine for the lugguage as its a service definitely required by guests who want to weigh their check in lugguages. Most hotels do. The switches in the rooms were very challenging to get used to. Many switches. Need to time to learn to use them. The air-conditioning keeps switching off automatically and we had to switch them back on every now and them. For the price and distance to harem, i will recomend this hotel definitely. If they could only improve on housekeeping staffs, and cleanliness of the carpets, and fix the shower issue, this hotel can really be highly recommended.

Very disappointing experience. Duty manager was very rude and gave us a terrible room with no view. After request for room change promised to change it but did not do so. Room had dump smell. I would never book this hotel. Service is very bad. Only good thing was that reception behaved nice.

Close to the women's gate ( gate 25 seems to be a better option to get inside), but farther from baqi and rawdah. Very close to the haram. Excellent staff from the checkin desk Zaid was very professional and welcoming and the manager who allowed us a late check out as our son had heat exhaustion. Bilal, Ismael and other staff on the 14th floor were very responsive and great at what they did. Breakfast was good.

Daughter had a nose bleed whilst sleeping They refused to change sheets. After much deliberation they changed them. Then at checkout was forced to pay Sr700 For the sheets Those Arab ladies are the most arrogant people we have ever met. They treat us like second clasd people

Location of the hotel is excellent. Faizan in the restaurant was of great help during breakfast. Housekeeping needs to be looked at as often we had to remind the staff to make up the rooms. Overall a good hotel in a good location at a good rate. Tips - Twin room were a lot larger than the double room with a king bed - even the bathroom was a lot bigger and spacious. Room 916 was the twin room that was much larger than room 937.

This hotel boasts a whole lot of splendor but when we entered our room it was a great disappoint. The shower in the bathroom leaked every time we showered leaving the floor water logged. The day we arrived my son dropped a chip (French fry) on the floor. The 8 days we stayed at Al Aqeeq the chip never moved. The breakfast was terrible with long queues for eggs and a very unpleasant chef preparing them. The tables in the dining area were never properly laid out. when we left our table to get food people came and took our cutlery and serviettes off our table. During our 8 day stay we only went down abt 3 or 4 times for breakfast.

The worst hotel to ever stay in the world....service is pathetic. .useless...housekeeping is filthy....makes bed but dont clean the table...leaves all food marks on it....safes not working....still havent changed it....I will never stay here again even if its for free

We booked a triple room for 3 adults. On check in we were given a double room big enough for 2 adults. When queried with reception they offered to put a third bed in the room which would of left us no space at all in room for our bags. After numerous attempts a triple room was eventually given to us the next night. However we moved into the room and went to prayer. When we got back we could not get into our room. After making 5 sets of keys at reception we were sill not able to get into our room which took up 2 hours of our time. Eventually got the manager involved who had to get out 2 sets of technicians to eventually open the door and get the room card to work. The room itself bathtub is stained black and looks dirty. Water leaks out of shower. The shaving mirror has been removed and not replaced. Tv remote not working. I brought it to the managers attention who assisted us with the lock. It’s gone 2 nights and nothing has been done as yet I told the manager that really they need to relook at their 5 star rating and they need to remove 1 or 2 stars as rooms are bathrooms really need to be renovated. Definitely not a 5 star hotel.