Hotel Marriott a Medellin

As someone who has traveled to 35+ countries and has held high status with Marriott for years, this is the worst Marriott I’ve ever stayed at in terms of service. During check-in, I had to swipe my card three times because I was told the payment wasn't going through. However, I checked my bank account, and all payments had gone through. Instead of swiping a fourth time, I had to walk to an ATM to pay for the hotel in cash. I called my bank and put them on speakerphone to talk to the hotel manager, confirming that the payments had charged me multiple times. The manager assured me the charges would fall off as they were pending, but as of today, the payments have posted and no money has been refunded. I will now have to dispute this directly with my bank. Despite being an elite member with Marriott, I was not placed on one of the elite floors, which was disappointing. Additionally, I had informed the hotel prior to check-in that I was coming into town to celebrate my partner’s birthday and requested something special be arranged. Despite reminding the staff daily, after our 4-day stay, nothing was arranged. We were also locked out of our room as the key card wouldn't work, and when we called downstairs for help, we were told, “We can’t help you right now, we are busy.” While the property itself is clean and safe, the service was not worth it. The only good service came from the executive lounge team. I am VERY loyal to the Marriott brand for all my personal and work travel, but if you’re ever traveling to Medellin, this is one time I would advise not staying with Marriott. Update: the hotel just text me and let me know I need to pay for two waters I drank at breakfast one morning. No apologies for horrible service, no update on my money being refunded, just that I need to pay for two waters that should have been included in the free breakfast elite members receive. WOW!! STAY FAR AWAY FROM THIS HORRIBLE HOTEL