Hotel in zona Edificio Rosita, Medellin

Situazione strategica, sobrio ed elegante. È già il mio preferito per i miei prossimi viaggi in città di Medellín

Sorry for the long post but this could save you a ton of money and countless hours of time. First off, this is not a 4-star hotel. At best, it is a 2-star. I had booked an extended stay at this hotel for 16 days and paid extra for the Junior Suite. My flight arrived late but I headed to my hotel to check-in and get some much needed rest. Upon arrival, a man by the name of Luis checked me in. During the check-in process, I mentioned I had booked the Junior Suite on their website and was looking forward to relaxing in the spacious room. To my surprise, when I got to my room, it was incredibly small for a suite. I asked Luis about this, and he said this was a Comfort Room. I had repeated that I paid extra for the Junior Suite, and he assured me the Comfort Room and Junior Suite were the same thing. When I asked about the suite on the website, he said that was the Executive Suite. Confused and tired, I figured I would sort this out in the morning after getting some rest. Well, that's where I was wrong. These rooms carry noise from all your surroundings. I'm not exaggerating when I say I could hear noise from every single car driving by, people walking in the streets, people walking in the halls, and my neighbors on both sides of the room. After tossing and turning for hours, at 5AM I decided to check the hotel's website to ensure I was given the suite I had paid extra for. Not surprisingly, there is no Executive Suite. I had paid for a Junior Suite and was put in a Comfort room. I decided to confront the receptionist as I couldn't sleep. I asked Luis why he lied to me, and he continued to say ”I don't know”. After some time, he had admitted my room had been given to another guest and I could get my suite the next day. Luis gave me the contact information to the managers for me to contact. At this point, I had had enough. I decided to check out and find another hotel. In the morning someone else had checked me out and assured me I would be receiving a refund in a matter of days (I had prepaid for all my nights). After a few days and not seeing a refund, I contacted the managers Luis had referred me to. Funny enough, Luis also gave me the wrong mobile number to the manager. After some digging, I was able to reach one of the managers, Dina Gomez. She then referred me to a different manager, Yuliana Botero. I worked with Yuliana for a few days who said I could come back to the hotel to process the refund. This unfortunately was not correct, so she then referred me to a different manager, Isaac Andres Rivero. I'm convinced the staff at this hotel have no idea what they're doing and give you false information just so they don't have to deal with customers. After some discussion with the Isaac Andres Rivero, he told me I had to pay the one night I stayed at the Comfort room before they could process my refund. I was hesitant and refused to give this hotel more money, but he was adamant in saying he could not process my refund until I paid for the Comfort ro

Ho soggiornato 7 notti. A partire da positivo. Le camere sono molto spaziose, ben attrezzate e pulite. La maggior parte dei ricevitori sono benvenuti, attenti e di aiuto. Hanno rispettato tutte le mie richieste, tra cui un'ondata di (50% al giorno!) per un checkout tardivo di 4 ore. Il cuoco è molto talentuoso: posso pagare per la sua pizza e del dessert. Ora, per gli aspetti problematici: posizione, rumore, colazione, e disagio. Posizione - ho scelto questo hotel per motivi personali, consapevole di questo svantaggio. L'hotel si trova a 15 minuti a piedi da, in una direzione - la stazione di metro più vicina, e in direzione opposta - carrera 70 (centro di vita a Laureles). Rumore - c'è un ampio atrio dal fondo al cima dell'edificio; il quarto lato non è un muro, ma una rete/schermo; tutto il lato delle scale che si trova davanti alla strada è solo chiusure aperte. Risultato: tutti i rumore stradali e celeste sono stati sentiti tutto il tempo, anche sul retro (dove ho chiesto una stanza tranquilla), le finestre non sono isolate dal rumore, né le porte. Colazione - A) il servizio è incredibilmente lento. Un tempo aspettavo 40 minuti per le mie uova e bevande calde. Ragione: ci sono solo due (belle ma dimenticate) aspettatrici. B) gli ospiti devono chiedere ripetutamente per rifornimenti al buffet ..... C) ..... che è VERY basic e invariabile. Ci è un menu per il pagamento di supplementi. Ambiente letto inconfortabile - A) Le tavole notturne sono 50 cm dal letto, e immobile. B) Non ci sono socket USB. C'è un socket elec su un lato del letto, 1.5 mtrs lontano. Risultato: non è possibile ricarrare il cellulare mentre si trova nel letto. C) Non c'è un master switch per le luci in camera vicino al letto. PS - per aprire le finestre, si deve salire su una sedia. Presa con la struttura aperta del palazzo, sembra davvero che il comfort umano sia stato deliberatamente ignorato nel design interno.