Home2 Suites by Hilton Atlanta South/McDonough

This property is in need of a remodel, two members of the staff even said that to me. The door lock system is a concern. I started out trying to use digital key, but it didnt work. The front desk said that when that happenens they have to give the guest a master key to get into their room. I guest they teust you wont use the master in other guest rooms too.

First, in my first week there I had a huge roach walk into my room under the door to then disappear. I did find him later that night under my pillow as I prepared to go to sleep. I’m sure they will know me by this story. I killed it and left it for housekeeping and maintenance to see while they cleaned and fixed the bottom door rubber. My next issue is the house keepers all barely spoke ANY English. This is unacceptable as communication is key to share what you need. I went three days with no housekeeping once. I had to plead with management to get someone to clean the room at 5pm on the third day. They offered no compensation for the roach issue, even after saying they would, nor the housekeeping issues. I guess I got what I paid for. It’s strange because outside of those issues, the normal staff were all professional and I had no issues there. There was one exceptional housekeeper that used translator app and ALWAYS made sure everything in my room was good before leaving. The manager for the most part was very professional, not that there was any unprofessional moments, but I would have appreciated not having to beg them to clean my room that day after asking multiple times since the morning hours.

I like the facility's location which was very close to I 75, shopping, and many restaurants. The housekeeping staff maintained the facility's cleanliness very well. However, our room door was very difficult to close because its top hinge was lose. Therefore, we had to push or pull upward and slam the door hard in order to secure it.

Our e-passkey didn’t work; we didn’t get credit for Hilton rewards; the shower soap/shampoo was empty; the breakfast was worse than a gas mart; towels were not enough and poor quality; the property itself was in poor shape. It was the worst Home 2 Suites we have been in.

Door was broken and hard to get into but bother than that good experience

Thoroughly enjoyed our stay. We will definitely be coming back.