Home2 Suites by Hilton McAllen

酒店有shuttle bus接送，在Terminal D需要下一層樓右轉，需要給酒店打電話，大概等15分鐘。早上去機場是40分鐘一班，大概20分鐘到客運大樓，也需要提前預約。我們早上因為趕時間後來打的車。 早飯一般中規中矩吧。

The staff at this facility is remarkable. Due to flight delays I had to check back in. Without transportation, they offered to shuttle me to the nearby shipping center for clean clothes. Afterwords they picked me up at a nearby restaurant. My new flight left at 4:30 am and they shuttled me to the airport at 3:15 am. I am so thankful for their kindness and consideration. This is the reason I stay at Home 2 Suites everywhere I travel.

Clean hotel, comfortable room, pleasant and accommodating front end staff. I love the unique outside decor and lounging comfort.

Everything was clean, and nice. The restroom door was damaged a little, and the tv was not working properly when we first arrived, but was fixed quickly.

Home2sweet Would stay here again. Very Clean. Great location. Breakfast selection was good.

We booked for my sons birthday; 2 rooms, 4 occupants each. The hotel is superb. The issues we had were with management being restrictive/not very hospitable compared to other places we've stayed. Pros: Amazing facility; clean, comfortable rooms. Front staff personnel are helpful/welcoming. Breakfast each morning was great. One of the better grab-and-go breakfasts we've had. Large pool, clean, a little warm (which was perfect for our visit because it was a little chilly). Excellent location. Cons: I called ahead to see how early we could check in (we live minutes away). I asked about using the pool until our room was ready. Manager said we couldn't use any of the amenities until after we checked into our room. Mngmnt failed to provide us with estimated check in time. NO ANSWER GIVEN. Previous hotels always allowed us to enjoy whatever amenities they had and even held our bags until checkin. We checked in as soon as our room was ready and waited till the next day for the pool. The next day was cool but nice for a swim. After 3 hours, we were kicked out of the pool because it was sprinkling on/off. No lightning in the area, just light showers. Went for a walk, grabbed lunch, etc. Noticed every other hotel had people in the pools and their fire pits lit. Not ours. Returning from our walk, other people were in our pool, but it was still sprinkling on/off. Our 4 kids were 100% supervised, respectful of others and the hotel at all times.