Utente ospite
1 ottobre 2023
I recently booked a villa here with high hopes of providing my parents with an unforgettable experience. However, our experience was nothing short of a letdown. Firstly, despite the vastness of the land available in the area, it was astonishing to see how the villas were cramped together on such a minuscule piece of land. This lack of privacy was jarring, especially when considering that other resorts in Cyprus with similar pricing offer sprawling accommodations with ample space between them. Upon entering our villa, the quality (or lack thereof) became quickly apparent. Despite being only 3 years old, the villa seemed to be deteriorating due to subpar materials and poor craftsmanship. The most significant issue was the non-functional AC in the master bedroom with a sea view. Given the sweltering summer temperatures, this rendered the room essentially unusable. This was particularly distressing as my elderly parents, who have disabilities, were meant to stay there. Their comfort was my top priority, and it was severely compromised. Attempts to address the issue were met with skepticism and accusations from the reception. Even after a technician confirmed the problem, there was no follow-up or effort to resolve the situation. At checkout, not only was there no attempt to reconcile or compensate for our troubles, but there was also a petty lie about a €5 snack offering, which in no way could compare to the €2k spent on a week's stay. I would strongly advise anyone to reconsider and look elsewhere. The poor quality, lack of customer service, and overall disappointing experience are simply not worth the price.
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