Bosque Escondido

We've been going to this hotel for many years now and we've been witnesses to it's decay. The cabin we were assigned to was #3 I got my slippers wet and found out the water was comming from the toilet some guys were sent to check but did not fix the issue and left us with a mop. there were spiderwebs (they look pretty old) all over the bathroom and the jacuzzi area, The faucet was falling off and overol it felt dirty. Over the lake there's a little dock and it's missing some wooden boards already, plastics bottles all moldy already were in the water, the plants were over grown. I know we're going to get a forest experience but for the price I'll expect to have a beatiful, clean place to stay and to be calling the desk service all the time

Era de mis hoteles favoritos aquí en Mazamitla, lamentable ver como la calidad del servicio ha decaído tanto, cabañas super descuidadas, sucias, toallas viejisimas, no hicieron el aseo durante la estancia, personal de recepción cero amable, instalaciones en mal estado por falta de mantenimiento, no funcionaban las chapas de las puertas, cochambre por todos lados de la cabaña, muebles viejos e incómodos, ni hablar...... no regresariamos a estas cabañas.

Pésimo servicio de la chica de recepción, dice. Que ofrecen cabañas con servicio de hotel cosa que es mentira, toallas rotas, las amenidades cerradas, dijeron que porque estaba lloviendo pero de los 3 días que estuve no hubo ninguna lluvias. Al hacer check out te hacen ir nuevamente a la cabaña por el control cosa que no te mencionan al check-in