Mulranny Park Hotel

Our stay at the Mulranny Park Hotel was far from the relaxing weekend getaway we had hoped for. We arrived expecting a peaceful time with our kids and one on the way, this was not the case. When we checked into our room, I found it odd that the sofa bed wasn't made up, and there were no blankets, but I figured it was something we could handle later. We also noticed a significant gap in the window, making the room quite cold. We went out for dinner and I decided I’d mention the window issue at reception. The receptionist was pleasant and said maintenance would be available the next morning at 9:30, though there was nothing they could do that night, which I accepted. When we returned to the room and tried to open the sofa bed, my husband couldn’t manage it. At this point, the blinds were banging against the window due to the draft. I called reception again, and the duty manager, along with another staff member, came up with blankets. It took both of them to get the sofa bed open, only to find it was broken. We also showed them the window issue, and to stop the blinds from banging, we had to wedge boots against them. The duty manager apologized, said it was embarrassing for them, and offered to move us the next day, which we agreed to. The next day, we moved rooms, and initially, everything seemed fine. However, later that night, water started leaking from the spotlights, flooding the room. At this point, we had truly had enough. The receptionist asked me to send photos and videos to the general manager, which I did. She even mentioned, when we checked out, that she had no words to express how bad the situation was. We paid in full, hoping the general manager would contact us, but after several emails and a phone call, all we received was a vague response saying they would investigate. No apology, no acknowledgment of the issue. This was in February. What was most disappointing was the complete lack of acknowledgment from General Manager Paul regarding how unacceptable this experience was. When my husband called, he was told we needed to appreciate that the hotel was housed in a 200-year-old building. While we understand that, we did not pay for substandard, unacceptable rooms.

We arrived on a monday and had dinner in bar, turkey and ham was awful, had to send it back twice, still was horrible so they had to give us meal free, also pool was closed till 2 on tues and thurs, would never have booked hotel if had known, as i had children with me and weather was usually irish weather we had booked this hotel because of pool ,also no sockets beside bed, i have stayed in this hotel before and it was different, special shout out to sandra at breakfast, she was brilliant

Stayed in apartments with my family for one night. Walls needed painting, armchair, rug and curtains stained and filthy. Front door needs repair. I booked at A rate of €290 per night and on arrival advised the manager I was not happy with the standard of apartment and he reduced rate to €220. While I appreciated the gesture it still didn’t represent value for money. Next morning at breakfast I ordered a hot chocolate and was advised that i would have to pay an additional amount of €3.50. On a positive note excellent location. But apartments are not to a 4 star standard.

We were staying locally and headed to the Mulranny Park Hotel for dinner eating in the bar area. The food was extremely disappointing. The service abrupt and at one stage very rude. When asked for some sugar, we were repeatedly told there already was some in the drink ordered and then the waitress walked off. Late that night and all of the following day, three of our party were violently ill displaying symptoms of food poisoning. All three had the same at Mulranny Park Hotel- there was nothing else they had in common. None of the rest of our party was ill and haven’t been one week later. I’m not sure if the bar area has a different kitchen to the restaurant- but we could not recommend eating in the bar area. We will not be back. A very disappointing end to what had been a lovely family break in the area to celebrate a birthday.

Nice family stay. Staff very good in the bar & restaurant from breakfast to dinner time. Apartments are nice but could do with more regularly cleaning of floors etc during our stay. The kids travel cots & mattresses badly need replacing as very hard & parts of the mattress has worn away. Otherwise nice stay -pool area lovely, staff very good

Love this hotel . The location and views are spectacular . The service from staff is just great and they can’t do enough for you . The food was great and the waiting staff so friendly and caring . Receptionist and bar staff also fantastic . Love everything about this hotel , hence why I go twice a year .