Budock Vean Hotel

We had a very happy two days at the hotel. The room was very clean and welcoming to the two of us and to our two dogs. The staff were friendly and in particular they were friendly to well behaved dogs, who were able to have excellent local walks in the woods that belong to the hotel. We had two evening meals and two breakfast meals. All the food was excellent. well prepared and served by very friendly staff. The rack of lamb was particularly well prepared and cooked to perfection.

This is now the 5th time we’ve stayed at Budock Vean in 2 years, and yet again our stay was faultless! My husband and I decided to visit with our daughter and her partner for my 50th birthday for 3 nights, as we knew they’d love it here, and the hotel staff made us feel extra special and welcome. As usual the rooms were lovely and spotless, and we were given two adjoining Signature rooms overlooking the gardens and golf course, such an amazing view to wake up to each morning! Breakfast was delicious, as were the cocktails in the bar (we didn’t dine in the hotel in the evenings, as we prefer to find local restaurants) The location of this hotel is perfect, nestled in the Helford Estuary next to Trebah Gardens and Glendurgan, which are both walking distance, and near to Falmouth, which has lots of pubs, restaurants and independent shops, and some lovely beaches nearby. We’ve booked to return in September…can’t wait!

The hotel was very clean and well presented, our room was very large and comfortable with first class, Elemis, bathroom products. There were dressing gowns, slippers and separate towels to use for the pool and leisure spa. The hot tub and sauna were a welcome pleasure following a day of walking the Cornish Coastal Path. We ate in the restaurant a couple of times and the 4 course meals were delightful. The staff were very friendly and welcoming from our first arriving to the day we left. The bar staff and restaurant staff were engaging and always had a smile for everyone. We will definitely be visiting again and would recommend the hotel for a relaxing holiday.

Positives: Beautiful setting. Stunning gardens. Entertaining Boat trip from the beach recommended, although no reduction for children on the £30 a head charge was a little galling. Lovely spacious room (Deluxe). Very clean. Extremely comfortable bed and everything in working order. Well-appointed with tasteful decor. I did notice something funny going on with the wallpaper joints, which another reviewer has mentioned, but this did not ruin my stay… Pool & Jacuzzi were fine. Residents are furnished with their own pool towels, probably for the hotel’s convenience, but we liked that. Reception staff very helpful. Room service staff were amazing! One breakfast service staff was excellent, but was sadly moved and replaced with patchy service. On our last morning we waited patiently for 20 mins and ended up having to ask for our tea/coffee/breakfast order to be taken. Actual breakfast was good. Negatives: We were looking forward to the promised culinary delights from the restaurant, so imagine our horror on reading, after checking in, that under-6’s are not permitted at Dinner! We had brought two children 5 and 6 and at no point was this mentioned in booking conversations, or indeed on the hotel website. The pre-booking, time slots and location requirements at this hotel around eating arrangements for adults with younger children severely hampered our holiday eating experience, which was very disappointing for us. If we had known about these restrictions beforehand, we would have chosen to stay elsewhere. Checking in at 4.30pm after a long drive we discovered the Dinner child exclusion in the room information and tried to book the only permitted place to eat with children, but only a late slot was available. Unbelievably, in a 4* hotel we had to ask for information about local fish & chip shops! To their credit, Reception called back a few minutes later to offer us a 7pm slot in the terrace with children, which we gratefully accepted. We sat down at 7pm and were given a 2-course for £35 a head menu and a Kid’s menu. I found it hard to believe that there was nothing in between and after about 15 mins (he’d disappeared), on enquiry, the waiter produced another Bar menu, not previously offered. This in turn offered options from the à la carte Dinner Menu, which we also had to ask for. Having painfully assimilated all the available information, after 30 mins, we ordered. By this time the children were starving so we simply requested that their meals came at the same time as the 2 starters ordered… we waited and waited… People who had sat down after we had ordered got their food before us! At 8.30pm our meals finally arrived, but two kids meals and 2 courses for one person, nothing for the other adult! Luckily, the person who got 2 courses at once had ordered a cold starter, so ate their main course first while it was hot… the missing meal arrived 10 minutes after everyone else’s. The whole experience was an unbelievable farce… even more so for a 4* hotel!

I would like to compliment 2 staff members who made our 2 night stay so enjoyable funny and full of wit and always smiled and made eye contact. Outstanding above and beyond staff are Terry very happy man and Ryan best waiter of the hotel by far congrats

Everything was very good, especially the well-trained and motivated staff. I would single out Mo in the restaurant who managed my strange diet with no problems. Pricing was acceptable, facilities in the Signature bedrooms and suites were good. If I was looking to identify shortcomings it would be that the ground floor gents was out-of-service temporarily and one of the EV chargers has never worked, but in both cases there were satisfactory alternatives. Have stayed there 4 times and will definately return.

Just had an amazing massage, from the wonderful Lucy, feel very good now. Her approach was warm and professional. I was surprised how strong her massage was, considering she is petite. The setting is very relaxing and staff attentive without being intrusive, can’t wait to go again.

Another perfect visit to this family favourite. We were blessed with a week of good weather but what really made the visit, as ever, was the staff: always attentive, professional, caring and friendly. A highlight this time was a boat trip with Roger. Thank you to all involved!

Lovely staff, worked hard. Didn't appreciate noise, even on top floor, from chairs and tables being dragged across wooden floors on the ground floor, making peace unattainable, mornings, and evenings till around 10.30pm... good facilities, but guest accommodation poor. No lift, leaks in roof...say no more...enough said.