Hampton Inn & Suites Chicago Southland-Matteson

挺好的。就是很不幸，停電了。哈哈哈哈。位置還是不錯的。遇見幾個熊孩子亂蹦

This hotel is an absolute catfish. The staff is attitudy, unprofessional and the hotel has severe maintenance issues that are not only not being addressed, but ignored upon bringing it to their attention. I WOULD NEVER stay here again. Also, the front desk is as barely at the front desk and they don’t answer the phone after hours if you are a guest. 10/10 highly DO NOT recommend.

Celina was the best! She made such a difference in our stay. I would come back just based on her being there. Overall it was a positive experience. My breakfast experience was not ideal. I was a little disappointed that they ran out of syrup and I could not eat a homemade waffle. They were also out of oatmeal.

Horrible Hotel Stay -Dirty and Stinky The hotel was under construction which was not notated when booking. There was NO WATER COULD NOT EVEN WASH UP from 9am to 6pm. I HAD TO LEAVE AND WASH UP AT A FRINDS HOUSE WHICH WAS 30 Mins away. I for refund and I would go to another hotel I was told they do NOT offer refunds and oh well there is nothing they could do to accommodate me for the problem. I would have NEVER booked this property if I had known. Also the room was very stinky like mold or mildew. I will NEVER RETURN to this property. This hotel really needs to be shut down. Upon checking the guy at the front desk was on his cell phone on a personal call and did not even acknowledge me. Horrible customer service and even terrible hotel conditions. I had better service at home! WILL NEVER RETURN! Oh also there was black particles coming out of the faucet once the water came on in the evening. Pictures below

Misleading info ! Pool is closed Overnight stay while in area visiting family . Had my 4 kids with me and we were all looking forward to using the pool area ! I would never book a hotel without a pool having 4 kids . I paid more than I was comfortable paying hoping it would be worth it . Well needless to say we checked in and got into our swim attire to go downstairs to swim for a few hours and pool was closed due to maintenance . We were all immediately upset and wanted to go elsewhere to enjoy our night . I went to front desk and they apologized and stated “oh there should be a sign up here somewhere “ one minute later flipping a sign around now visible to guests checking in . How convenient. Then he proceeded to tell me there’s no management on wknds and he can’t refund me or compensate me I’ll have to call the manager Monday , extremely frustrating and annoying as I would’ve booked a different place had I known .

This is my third staying at the Hampton inn and I love it. Very clean big rooms and nice restrooms.