Matamanoa Island: trova gli hotel più romantici, popolari e convenienti

I am somewhat regretfully submitting a less than positive review of Matamanoa. It’s a shame, because my wife and I really liked some of the staff, and I have somewhat mixed feelings about the resort as a whole. It’s a beautiful natural setting, and there are definitely some nice people working there. However, our stay was impacted rather negatively by the two witless managers in charge of the place, Patrick and Daven. We had a number of issues with the front desk staff having no idea how to help us, and not following up or being proactive at all. I put this down to poor training and lack of involvement from the managers. The best example of this came on our first day. We arrived around mid day, and went to our room, finding it rather hot. We made sure all curtains were closed and set air conditioning to max, with all fans on full. The fan over the bed would not spin up properly. We went to lunch and hoped things would have improved by the time we got back. Unfortunately, the temperature was just the same, and we became rather concerned as we did not want to try to sleep in a hot and sticky room. We therefore contacted maintenance, and the maintenance chief began trying to fix the fan. I hate to say that I have forgotten the maintenance chief’s name, but he was a great guy, very competent and helpful. However, the fan could not be fixed, and the maintenance chief said he would suggest to management that we be moved to another room. This began a day-long back and forth between us and the front desk, where we kept asking for updates and information as to what the plan was, and we kept getting stonewalled. Our room was a long way from the front desk, so we communicated by phone, and it was clear that the front desk did not know what to tell us, and eventually they just stopped answering the phone. At one point I was put on hold while I was told management would be consulted, and then I was completely forgotten about. I eventually hung up after about thirty minutes on hold, and then called back and there was no answer. There were apparently various plans to try to fix the fan, but nothing worked, and we never got any updates or any confirmation that we would be moved until late that evening. We had wanted to go out to the beach and go snorkelling that day, but we felt compelled to wait in our sweltering room (as we explained to front desk staff multiple times!) with our things still packed, because we were waiting for the phone to ring with promised updates that never came. We did not want to chance being stuck in the room overnight, so we ended up just waiting around all day, and finally were notified that we could change rooms at about 9:00 pm! At no time did we receive any contact from either of the resort managers, despite our many phone calls to the front desk, and my certain knowledge that they were aware of the situation. So we basically wasted our entire first day. The next day we bumped into assistant manager Daven on the footpath, and he i