Acapulco Ocean View

We are a family of 6, arrived last Thursday late in the evening . Reception was closed so called a number to get our keys from a Key safe, and found our way to our apartments. There was nothing around us for food or water , but there was a bottle of wine with 2 glasses. We ordered burger king which came from playa del ingles. We paid for double room with sea view and terrace, with direct access to the walk above the beach and stairs to the beach. However this was not the case. We were woken at 7am the next morning by machinery and workmen. We looked outsie and saw building materials all along what should have been our access to the walk. So the doors were locked . We asked to move rooms, and we were moved to the apartments above. A little better but the apartment had no oven or no ceiling fans. These apartments have no air conditioning and get extremley warm. The weekend was quiet and we forgot about the work. The pool is lovely. The restaurant is lovely. The staff are lovely. Monday came around and the machinery woke us again at 7am, and there is no escaping it. 7 day holiday, 5 days of this . The work is not on the hotel, but on the beach front. And it is for safety. Reception is not 24 hours and there are no vending machine but there is a shop a small walk away . There is a taxi rank at the end of the road. And a bus stop is a few minutes further to take you to all of the other areas . This location is not suitable for those with mobility issues. We booked through love holidays. I am. Itnsure if we booked direct with thte hotel would we have been notified about the works, but love holidays did not inform us. I would return for a quiet break when the works are finished as it is a lovely place to stay. I cant upload any phtotos as it says incorrect file format.

Los apartamentos están viejos, les falta una buena mano de pintura y tienen humedades en las paredes. El nuestro que tenía jardín, el césped muy abandonado. Los muebles viejos y pobres, hasta las sábanas y las almohadas de mala calidad.La reja que deba al jardin oxidada y alguna baldosa rota. Había hormigas en la cocina y por el suelo del jardin. Los utensilios de cocina lo justo. El calor es horroso dentro del apartamento, no tienen aire acondicionado. Un mini mini ventilador viejo y sucio en la mesilla de noche. Una de las noches en vela por el calor y eso que nos trajimos nuestro pingüino Lo venden como ubicación privilegiada y para nada. No hay servicios cerca. Un supermercado lo único disponible a pie ya que si coges coche el parking horroroso. No hay donde aparcar y ofrecen pocas plazas para muchos apartamentos. Además las cobran a 9€ el dia. La piscina no estaba sucia pero no se veia agua cristalina. Problemas de hamacas. Muy pocas para toda la gente que hay. El servicio de limpieza vino 1 vez en toda la estancia (4 dias) y nos preguntaron si queríamos que nos limpiases. Alucinante. Nos dio vergüenza y les pedimos que nos limpiaran baño y cambiaron las toallas. El acceso a la playa de pena porque están en obras y hay que rodear todo el complejo para llegar a la playa . Si hay marea llena no hay playa de arena solo rocas. Son petfriendly, ideal, pero cobrqn suplemento por la estancia de las mascotas y no pfrecen nada extra a cambio. 7€ el dia.