Hôtel Mercure La Grande Motte Port

Très chouette, l’emplacement est bien, la vue sur le port est très agréable.

We arrived at the end of February 2025. The first thing that we noticed as we reached our room was how dated and shabby it all looked. The hotel had deteriorated even from the last time we stayed, a year ago. Having been assured by the by the hotel's friendly, restaurant waitress that the food was of very good quality we went there that evening. Unfortunately, the steak I ordered was inedible and I sent it back. At least they were good enough to remove it from the bill. When we got back to our room I noticed the bedside telephone light was flashing. The next day I told the receptionist who organized for the maintenance person to come and look. He took the filter apart and resolved the problem. Not sure why this hadn't been noted before. Then the key cards to our door stopped working so we had them reprogrammed, again at reception. They stopped working after the first re-use. On my way to reception I bumped into the chambermaid who offered to try using her master key. That didn't work. 'Oh,' she said. 'I quite often have a problem with this door.' I mentioned that to the quite surprised but polite manager. As we we leaving for the morning, he offered to check the door while we were out. When we got back, he hadn't so he came upstairs with us and tried the reprogrammed cards which once again didn't work. A short while later he was back and replaced something from the outside. Having settled in we looked around more closely. To say that the rooms and hotel are tired is an understatement. I have attached some photos of the mold on the bathroom ceiling, the chipped fridge cabinet, the door handle in the bathroom that is coming away, chipped paintwork, and the scuffed wooden table. Unfortunately, I didn't take photos of the stained carpets throughout the hotel. Was it worth €433 for three nights? Absolutely not....

Run down, poor service and hidden pricing. Wouldn't advise people stay here if they want luxury. There's not a lot of choice in lgm but go for azul. Beds are comfy and view is good, and most of staff are friendly. that's it for the good points. Don't get a teabag refreshed daily, plastic paper cups, sloppy room cleaning no bins emptied. Pricing deceptive headline rate is not final price. Avoid.