Utente ospite
14 ottobre 2024
Honestly, this riad was a disappointment, and we very much agree with an earlier review from may 20204 by Recebba Weedon. The riad was not as nice as the photos told, nor was the service described by other guests. Our room was nice, big and clean, but the terrasses and common areas were not nice and cosy. Others reviews are so good, so it makes us wonder if there has been new owners lately ? The service was at a minimum. Not always people working in the reception. We travel a lot around the world, but this was the first hotel where we had to fill in everything according to pass numbers and so on by ourselves. We were told this riad did not give this service. Not possible to pay the taxes by card. When checking out 0615 in the morning, there was nobody there, so we just locked ourselves out. No keys to the room. The man in reception said this was not a problem, and had not been for 15 years. We were not comfortable with this. How can they know and trust all about all the guests staying there? Photos does not represent how the riad actually is. On the terraces there are no candles, flowers or other decoration that might have made it more cosy. There was just chairs, sofa , sunbeds and sofa, not cosy at all. First breakfast we had to ask for more bread, and the coffee was cold. This was sorted out, but should have been unnecesarry to ask for. This was our 5 th time in Marrakech, and we have stayed in different riads each time. The others were so much nicer and better standard than this one, and with more personal touch.
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