Zalagh Kasbah Hotel & Spa

Recensioni su Zalagh Kasbah Hotel & Spa

Zalagh Kasbah Hotel & Spa

Bd Mohamed VI, Marrakech, Marrakesh-Safi, 40000, MoroccoDettagli hotel
Zalagh Kasbah Hotel & Spa
Zalagh Kasbah Hotel & SpaZalagh Kasbah Hotel & SpaZalagh Kasbah Hotel & Spa
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1 notte

Recensioni degli ospiti

3.3/5
45 recensione
Recensioni verificate
Ubicazione3.4
Strutture e servizi3.3
Servizio3.2
Pulizia3.3
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Tutte le recensioni(45)
Recensioni positive(29)
Recensioni con foto/video(2)
Recensioni negative(16)
Mehdi Bellamine
Soggiorno: set 2022
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 5 set 2022
Ci siamo divertiti
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Shubham
Camera Tripla
Soggiorno: ott 2024
Coppia
6 recensione
3.2/5
Pubblicata: 3 ott 2024
Decent hotel with average amenities and good pool. We need to pay city tax extra
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kazafy
Soggiorno: gen 2024
Viaggio con amici
1 recensione
4.5/5
Ottimo
Pubblicata: 17 gen 2024
It was a nice hotel helpful staff members.
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Utente ospite
Camera Basic Singola
Soggiorno: set 2024
Famiglia
13 recensione
3.2/5
Pubblicata: 15 set 2024
J’ai pas de chance pour passé un bon séjour 😳😔 peut être a la prochaine.
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Nath Edery
Soggiorno: giu 2023
Coppia
3 recensione
3.0/5
Pubblicata: 17 lug 2023
L’hôtel était sale il y’avait des cafard et les hôtes n’étaient pas du tout à l’écoute ni. La pour vous désolé encore de dire ça mais Hôtel fuite
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Utente ospite
Soggiorno: ago 2024
Famiglia
2.0/5
Pubblicata: 26 ago 2024
Ho soggiornato in questo hotel una notte in occasione di un tour organizzato. L'hotel si presenta con degli spazi comuni abbastanza belli. Una bella hall, una bella piscina con buoni lettini, wifi funzionante . Pecca per l'assistenza alla clientela e la pulizia delle camere. La camera familiare aveva il pavimento sporco e temo che non tutti i 4 letti siano stati cambiati prima di assegnarla. Avevamo solo 2 asciugamani per 4 e solo dopo due ore di insistenza e 3 reclami siamo riusciti ad avere gli altri. Scarico vasca non funzionante, l'ho segnalato, è arrivato un uomo armato di sturalavandini che non ha risolto nulla. Scarico wc non ben funzionante (credo che il problema sia collegato allo scarico della vasca). Colazione varia ma il banco dei prodotti dolci era invaso dalle mosche in maniera imbarazzante.
Utente ospite
Soggiorno: set 2023
Viaggio con amici
2.0/5
Pubblicata: 24 set 2023
Siamo stati qui prima due notti, in camere scandalose per un quattro stelle, funzionava tutto molto male acqua minimo indispensabile per lavarsi doccia mezza rotta phon non funzionante, dopo lamentele la seconda e terza volta ci sono state assegnate camere al piano piscina(molto bella) che erano più che normali, direi quasi belle. Peccato fosse stato sempre così il mio giudizio nonostante un ristorante così così sarebbe stato diverso!!
Utente ospite
Soggiorno: set 2024
Viaggio con amici
3.0/5
Pubblicata: 24 set 2024
The property was beautiful outside and the lobby. The rooms were okay decent, but the bathroom is in need of repairs and better house cleaning. It is near the Jemaa el square in Marrakesh. There is plenty of places to eat and transportation near.
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Utente ospite
Soggiorno: set 2024
Altro
3.0/5
Pubblicata: 16 set 2024
i visited this resort at the end of August and was extremely disappointed with the service. The behaviour of the security staff and a receptionist named "Mr Aziz" was completely unacceptable. They treated as if guests are nothing more than slaves. Even though we paid for their services. The quality of food was terrible, with bumble bees landing on the food alongside guests. on the first day of our stay, my son got sick after eating their food. Despite their poor food quality and the fact that people were getting sick, they prohibit brining in outside food and water. They charge 25DH for a bottle of water. which can be purchased outside for just 5DH. The room service and location was OK.
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Utente ospite
Soggiorno: ago 2024
Altro
5.0/5
Eccezionale
Pubblicata: 23 ago 2024
We were a group of 10 people who checked in on the 13/08 for a week with the all inclusive package. I must say everything was top notch- warm and welcoming staff, a huge variety of food and beverages in the canteen that varies everyday, and high level of hygiene with room service provided everyday. A special shout out to Ahmed, Houria and the reception/canteen staff for making our vacation so memorable/ comfortable. At one point we had a small problem with our aircon, and within seconds of informing the staff about it, we had a technician who fixed it for us before we could even process it! Great service and highly recommend to everyone. Thank you team! -Alex and family :)
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Utente ospite
Soggiorno: ago 2024
Altro
3.0/5
Pubblicata: 19 ago 2024
My friends and I had a disappointing experience on our first day at the hotel due to a staff member's rude behaviour, which felt discriminatory. I'll be including his picture in this post for awareness. On a positive note, the rest of the staff were friendly and helpful throughout our stay. However, if you choose a package that includes meals, be prepared to pay extra for water and drinks, as they only provide food during dinner, which I found inconvenient. While the hotel itself is decent, my interaction with this particular staff member negatively affected my overall experience
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Utente ospite
Soggiorno: ago 2024
Altro
1.0/5
Pubblicata: 16 ago 2024
We came as lone parents with our girls, the reception staff took 3 hours to check us in, they were rude, dismissive and arrogant• The rooms are dirty, the air conditioning doesn’t work and the staff are really unhelpful and rude and in particular to women.
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Utente ospite
Soggiorno: ago 2024
Altro
5.0/5
Eccezionale
Pubblicata: 6 ago 2024
I must admit after reading all the reviews just before coming we was dreading the trip. However, the hotel is absolutely perfect. The food selection is incredible and if a high standard. Different choices at every food sitting. The staff can’t do enough for you. One night our shower broke, we reported this and was told he will send someone straight up and if can’t be fixed will change our room. Within 1 hour our shower was fixed. All of the staff are so friendly and helpful. The all inclusive bar is by the pool and there is also a bar you can pay for inside and the sky lounge which stays open till 2am. The spa is unbelievable and a better standard than most visited in England. This costs £5 per person for a 30 minute use but is so worth it. Can not complain about anything in this hotel and would 100% return here if we revisit Marrakesh.
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Utente ospite
Soggiorno: ago 2024
Altro
1.0/5
Pubblicata: 5 ago 2024
The hotel is most definitely not a 4 star hotel as suggested the room was disgusting dirty and mouldy no working air con!!! The beds were uncomfortable and the pillows were like rocks woke up several times during the night hurting and where it was so hot!!! The food wasn’t edible in my opinion!!! The staff were rude and spoke down to you there was no water on 2 nights of our stay for a couple of hours each night and wasn’t notified about this!! The pools were probably the best part of the holiday I wish I’d listened to the reviews and not thought some people just like to moan about the smallest of things!!! At breakfast on the first morning there was no cups or glasses anywhere to be seen asked several staff where they are and they just pointed saying over there I explained we had looked there already and there isn’t any and still didn’t provide us with any!!! Went without drink until the bar opened at 10am!!! Glad I was only there for the 3 nights was supposed to be a nice holiday for me and my son!!!
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Utente ospite
Soggiorno: lug 2024
Altro
3.0/5
Pubblicata: 31 lug 2024
Visually an amazing hotel but the customer service and cleanliness of the hotel could really do with some TLC. Reception staff extremely rude I felt like I was on a life interview when asking for a roll of toilet paper and was extremely rude, I had to take one from the communal bathroom instead. Fridge in my room was reported as broken 3 times and after my 5 day trip was still broken upon check out. Shower was cold, which yeah is ideal when it’s 40 degrees outside but not want you want first thing in the morning. I was right above when the kids party or some party thing that went on until 11.30pm. I came for a relaxing holiday and a couple of the nights wanted an early night. All i’m saying is thank the lord for noise cancelling headphones. Also, if you like sleep on a rock, you’ll love the beds! Now for the positives, there aren’t many. The hotel is visually stunning and only 15 minutes in a cab to everywhere and everything you’d wanna do. A massive supermarket is only 5 minutes from the hotel which was fantastic. Just a shame I couldn’t keep my purchases cool in the fridge. The breakfast was super lovely! Loads of choose from!! Plenty coffee available, sweet and savoury bits all you want really before heading out for the day. The snack bar etc were really good prices for food by the pool and pretty tasty too. Overall I had a fantastic holiday and would go back to Morocco but just not this hotel, unless it was super cheap 😂 You defo get what you pay for!
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