Recensioni su Blue Sea le Printemps

My wife and I stayed at BLUESEA Le Printemps Marrakech from 19–26 May 2026. We have travelled extensively over the years to destinations including Thailand, Turkey, Spain and many others, and unfortunately this was one of the most disappointing hotel experiences we have encountered. On 21 May 2026, my wife's sentimental gold bracelet went missing from our hotel room. We reported the matter immediately to reception and hotel management. What followed consumed a significant portion of our holiday. To be fair, the Moroccan police were professional, courteous and helpful throughout. Police attended our hotel room, took statements, photographed the room and issued an official police declaration. We have no criticism whatsoever of the police handling of the matter. Our complaint relates to the hotel's handling of the situation. Communication from management was poor throughout. We repeatedly had to seek updates ourselves. We attended the police station on multiple occasions and had to organise and pay for our own transport each time. As the situation progressed, we increasingly felt unsupported. At one stage, after informing a manager that we were required to attend the police station again, the manager simply walked away without acknowledging us or offering any assistance. Following the incident, housekeeping standards deteriorated significantly. Our room was not serviced properly for extended periods, towels became an issue, and on several occasions we had to obtain basic items such as toilet paper ourselves. Rather than feeling supported as guests dealing with a stressful situation, we felt largely ignored. The result was that much of our holiday became dominated by police visits, paperwork, emails, waiting for updates and trying to obtain assistance from hotel staff. What should have been a relaxing week in Marrakech became a stressful experience that significantly affected our enjoyment of the trip. I wish to stress that some members of staff and many local people we encountered were pleasant and helpful. Likewise, the Moroccan police handled the matter professionally. However, the overall management response and guest support provided by the hotel during a serious incident fell far below what we would reasonably expect. Since returning to Ireland, I have continued to seek a response from BLUESEA Hotels head office and have received little meaningful engagement. This review reflects our genuine experience during our stay. :::