Riad Ranya Princess

Il personale è molto gentile e disponibile. La camera era pulita e ben arredata per il compleanno del mio partner. Offrono un'ottima panoramica di Marrakech e dove vale la pena andare. La colazione era ottima. L'unico inconveniente è stato il pasto serale, abbiamo aspettato un'ora prima che uscisse freddo. A parte questo lo consiglio vivamente e ritornerei.

If I could give a lower rating I would. Whilst friendly the staff were less than accommodating. My friend and I had a double bed and asked for a twin room (as requested at booking). We were told they could put a single bed in the room but refused to do so because there were only two of us. On arrival we could not find the hotel because the sign was tiny and unnoticeable. A local pointed it out to us then followed us demanding money. He and his ‘friend’ were aggressive and threatening. The hotel staff had to speak to them to send them away but this did not stop them being intimidating again 2 nights later when they saw us. The hotel was down a dingy alley next to a partially demolished building, with cigarette ends and cat faeces littering the way. It was dark and we did not feel safe. The room was so narrow we could not even sit on the side of the bed as our feet would not fit in the gap. The ‘pool’ was small and cold. There was no natural light in the room. All in all it was an unpleasant experience and not the enjoyable holiday we had anticipated. Hugely disappointing.

The only reason I booked this Riad was because of its manager, he managed multiple riads, and I stayed at a different riad prior to this one. I was lucky I guess... I exchanged a few words with Ossama and he advised me to change riads given this one has more to offer. The rooms were spacious and very clean, the service was top notch, and I can't seem to get the taste of the offered breakfasts off my mouth. I'll definitely stay here again given the chance.

One of the best experinces to try in Marrakech, Staff were so friendly and attentive. ready to help and give advices anytime. The riad has a book full of different activities, inside & around Marrakech, we have tried the hot air ballon which is a unique experience to see the sunrise of Marrakech decorated by the Atlas Mountain which stand like blue wall all around the city. we will deffinitly comme back

Staff are very friendly and go out there way to give you a good time. However there not clear with what they tell you. Yes we can do massage, nothing about if you cancel or any charges. When we didnt show to the one massage booked ,the hotel chased us for the whole amount and cancelation fee. The massage person said its okay not to worry but this didnt go anywhere as all staff were told about it. The manager agreed to help us in a way after adding on taxes per night near to £50. When i paid the charges i was then told our transport was cancelled which the manager had agreed. Me and my partner were already having a rough time as we were trying to enjoy our honeymoon. The room was alright, our shower had water coming out into the room, took the manager to come and see and realised they had closed the drain for some reason. The hotel dosent have a SPA which they have listed, if they do your going to another hotel elsewhere , they drop you and somewhere waits but you have to tip him for waiting. ( thats how they do things), tip for info or lift or even to buy food or they give you a bad look) The breakfast was good, we enjoyed other little things outside the hotel.

The friendliest staff possible, charming hotel, but many things that don't work. We started in this Riad, which is charming and the staff goes out of their way to be of service. However the rest is so so. We had a toilet seat that kept falling down, bed sheets that were really rough (apparently this is possible), hard and too big pillows, a room that is sort of clean, and food that is not very nice. The Riad says it has a pool, but this no more than a bassin and sort of clean. Location was quite central in the Medina, but immediately next to a mosque. So we changed to another Riad in the same 'family', Riad Caprice, which has more or less the same qualities. We would not stay with either again.