Kruger Riverside Lodge - No Load-Shedding

This really is a wonderful property overlooking Crocodile River and close to Kruger’s Crocodile Bridge Gate- it is a Nature Lover’s delight! The attentiveness of the staff and overall experience was high quality. A special call-out to Lynette, Peter and Charles for their hospitality and recommendation’s. We would highly recommend staying here.

We spent 3 nights at the Kruger Riverside Lodge at the beginning of August and had a wonderful time. Our room was spacious stocked with coffee and rusks for the early mornings when we visited the Kruger. Lynette's breakfast 'on the go' packs were amazing. The final evening we spent dining at the lodge and enjoyed a 3-course dinner prepared by the chef which was excellent. A memorable stay!

We had a TERRIBLE experience in this place, that we want to share with everyone. The first day we arrived we booked a safari through the hotel, which did not meet the specified schedules and returned us more than two hours earlier than proposed. The guide never told us why, we understand that it was a quiet day and there were not many animals but that is no reason to return abruptly despite having paid for a full day safari until the afternoon. We politely mentioned this to a lady at the hotel since they managed our tour. Suddenly a man who claimed to be the administrator appeared and told us that if we were not happy with his services to leave. We were shocked, at first we didn't understand. The man named started yelling, apparently he has an anger problem, and literally kicked us out from the hotel. We had paid a very high fee to the same lodge to take us to our next accommodation and the man was the only one who could take us. He grabbed our suitcases and started putting them in the car while he told me that he was stealing coffee from the hotel because he opened my things and saw that I had coffee bags (of course wasn’t the case, that was my coffee). Between screams and disrespect, the lady who also worked at the hotel tried to calm him down (she understood the terrible situation) to which he continued to act violently. We were scared and just wanted to leave. She offered to take us in her car but since there wasn't room for everyone, some of us had to go with the man. We were very afraid on the way, the man crashed into some signs of the new lodge we arrived at. then he opened the door and began to say that he did not want to see us again and that we should leave, that we were not welcome. Really, words are not enough to describe how horrible it was to go through those moments. I have some videos in addition to the photos (tripadvisor won't let me post videos). but there is nothing that can reflect what we feel at that moment. I understand that there can be a misunderstanding anywhere (even when we were right about the tour) but what happened next is something that neither in the most luxurious nor in the cheapest hotel can happen. It was an attack, a lack of respect and an aggression on us, guests and clients. The worst thing is that the hotel denies everything so as not to have any "bad" comments on networks and in their official response through Facebook they only say we had problems with our transportation and tour guide and that it "has nothing to do with the accomodation" . It is totally false. Our complaint is against Kruger Riverside Lodge, because it was its administrator who attacked us for no reason. We have already made our complaints with booking and in many places but the man who attacked us always responds with lies and diverting attention to events that never occurred. The truth is only one, they literally kicked us out of the place without caring about anything and treated us in the worst way. Please never go to this p

Literally the best holiday ever!! Peter, Westline and the staff made us feel like family. Room 5 was gorgeous and very comfortable, food was good and not repeated once in 12 days. We booked a few Game drives while at the lodge and found William to be the perfect guide, both knowledgeable and extremely friendly. My partner became ill during our stay and Peter and Westline went over and above to help us out (Peter even drove us to the doctor and then pharmacy) which was much appreciated. The view from the lodge and the visits from so many animals while eating on the terrace made this lodge even more special. I would absolutely recommend this place (and the amazing people in it) and we will definitely be back!!