Zoetry Marigot Bay

Was not very clean, multiple cockroaches in room. The door handle to our room was barely hanging on the door. Had to be careful when opening and closing door. Staff was very nice and polite but usually took a very long time to get things done. Made multiple requests for our room such as restocking the minibar and adjusting our person plunge pool and they never followed through.

The property was immaculate and the staff was top tier. I would ABSOLUTELY recommend Zoetry at Marigot Bay.

Beautiful location, great food, wonderful views, friendly staff. Would definitely recommend this to anyone.

This was hands down the worst vacation we’ve ever taken. It completely ruined what was supposed to be a special anniversary trip. I had been in contact with the hotel for over a month. They confirmed everything we asked for and acted like they cared, but clearly, they didn’t. The room was absolutely disgusting. There were greasy handprints on the walls and stains on the floor. We left dirt and wrappers on purpose just to see if housekeeping would clean it. Guess what? They didn’t. All they did was fix the bed. That’s not cleaning that’s laziness. My wife is pregnant and we have dietary restrictions, which I communicated clearly in advance. The hotel told me not to worry and that they’d accommodate anything we needed. Another lie. They made us feel like we were asking for too much when we were just trying to eat safely. We were so fed up we cut our trip short. You don’t plan a vacation for months just to leave early out of frustration. The staff was cold and careless. One of the worst people we dealt with was Claire incredibly rude and unprofessional. We asked for something simple, and she made it a huge problem. We waited hours for food, only to get bland, cold plates that weren’t worth a dime. Their restaurant is a joke with barely any options. The photos online are complete lies this place is nothing like what they advertise. It’s a scam. I feel like a fool for booking here and wasting our money. I wouldn’t recommend this place to anyone. Save yourself the regret.

Great property. Very peaceful, amazing views, friendly staff, above average resort food! A truly special place to relax and unwind

Unfortunately, I encountered several issues during my time at the property. Many staff members were unapproachable and did not exhibit the level of professionalism I expected. While I did appreciate the efforts of a few courteous team members, their positive impact was overshadowed by the behaviors of others. Additionally, I found the beach area to be below expectations; it did not meet the typical standard of a beach destination, leading to many guests, including myself, not utilizing this amenity. Moreover, my room was not properly cleaned prior to my arrival. I noticed stains on the sheets, and it was apparent that my private pool had not been maintained for some time.