Hotel in zona Marina Port Royal, Marigot

Can not Believe the Negative Reviews I have Been Reading.. This Is A Beautiful Hotel with Wonderful Staff. & Everyone goes out of there way to Ensure a good time is had by all.. We only Stayed for 2 Nights for My Husbands Birthday in Sept 2023 with Living here in Tenerife From the Moment we Arrived to the Lovely Friendly Happy Helpful Staff through from Bar Staff Restaurant Staff/ Cleaners we were made to Feel Soo Welcome.. The A/I Package was Amazing & made it Soo Much Easier with The Bracelet System With Your Room & All Details are Booked through the App .. Beds are Soo Comfortable & Everywhere is Spotless.. Food is Good Quality & Plenty of Choice even for the most Discerning Customer.. Yes there are a lot of Steps but we never used them once as we used the Lifts to move around the Hotel..There are 3 Pools 1 Main & 2 Smaller ones...but we prefered the Smaller Pool in the Quieter Area ..Sunbeds are Booked on the App the Day Before to Secure Your Bed for the Day.. Entertainment was Good & Lovely To Sit By the Main Pool in the Evening & Listen to the Music & Entertainment after Dinner.. Also A Nice Area Upstairs to Relax with A Nice Cool Drink.... We have Booked again for New Year 2023-2024 as we had A Lovely Time in Wonderful Surroundings . Well Done Everyone for Making our Stay Memorable

The hotel room was quite spacious with plenty of hot water and good air conditioning. There was a kettle in the room which was wonderful and used everyday! The bar was nice with very friendly staff and drinks were very good and reasonably priced. The resort grounds were very nice and the young palm trees will added the needed shade in a few years (hotel suffered hurricane damage). The area the hotel is located is fairly quiet with only a few dining options to walk to. There is a small well stocked grocery store and delicious bakery only 10 minutes on foot. The restaurant food was very good and located on the beach, but when we were there the wait times were incredibly long. I don't know if the hotel is short staffed or something was off, but additional bar help could have resolved a lot of the waiting for water and drinks. The hotel did offer shuttle service by an employee for $25 to airport and to Marigot. We were on the first floor and had to deal with ants in the bathroom everyday. We called the hotel before booking the room to ask about beach access and were told there was beach access, but the water in front of the hotel is a lagoon and we saw no one in the water. We went to fitness center and the paper towel/wipes to clean equipment after use was empty. Beach towels and umbrellas were sparse at the pool so get there early otherwise sit under a palm tree away from pool. On a rainy day we asked if the hotel had umbrellas to borrow and were told ”they are broken”. The hotel has arrangements with airlines to accommodate guests when airlines cancel flights and 4 out of 5 nights there was a canceled flight which then added 20+ more guests than expected and this was part of the problem with the slow food service.

We share the reticence of other reviewers to share our experience at GCBC lest we find our desired dates booked by others; but, after such wonderful experiences, we would be remiss not to add our accolades. This was our 2nd stay at GCBC in as many years and, like our first, was wonderful. The staff is friendly, professional, responsive, etc. Our rooms were clean, spacious, and views, views, views. The onsite restaurant is good, the restaurant and bar staff (like the hotel's) are friendly, professional, and attentive--special shoutout to Katel (sp?). It was nice to recognize hotel and restaurant/bar staff and, given the number of guests they see each year, a surprise bonus to have them recognize us, too. The water sports folks are great. There's not enough space to list all the ways we're thankful to Jovan (sp?). We enjoyed each interaction with him. We so appreciated Jovan's knowledge of St. Martin, Anguilla, etc. and his guidance in helping us plan our vacation enhancements. Truly, the attitude of all the folks associated with GCBC has been a plus and a big part of why we returned--smiles and laughter was the norm. During this stay, we changed rooms once. For us, it was seamless. We so appreciated--and knew we were spoiled by--the surprise of our 2nd accommodation. It was apparent the staff took great care when moving our things (luggage, food, including refrigerator items). We think the GCBC location is ideal. It's directly on the water, walking distance to restaurants and shops in Grand Case yet, for the most part, away from the hum of town, easy water entry, and gentle surf. Guests are able to book excursions through the water sports staff and the on-water excursions we booked left directly from GCBC, no need to travel to a different location. Having stayed at other resorts where traveling to excursion departure locations was necessary, we thought the onsite departure/return was a great benefit. This year, there was a shuttle available to take guests to/from Grand Case and, a few days a week, to/from the grocery store. While the grocery shuttle is great, IMO, one of the best parts of a GCBC vacation is the option to pre-order groceries for delivery to your room by the time you arrive. You can also use the grocery-delivery service after you arrive to restock. While we rented a car for both of our visits to St. Martin, depending on how much off-site exploring you plan, you may not need one. We've already booked our return trip and we're excited to experience the new pool and bar areas.