Home2 Suites by Hilton Riverside March Air Reserve Base

There was no available water in the room or at the counter. Water had to be purchased.

I was disappointed that when we enter our room after checking in, we were given a king bed room instead of the two queen beds and sofa bed studio that we paid and reserved for months in advance. When I called guest services, I was told that they had a maintenance emergency and they were no other rooms clean, and they were booked so they couldn’t accommodate us. I was very upset because the reason I booked a room with two beds and a sofa bed was so that my adult son could sleep on a bed, my husband and I on the other bed and my daughter in the Queen sofa sleeper. One king bed and one sofa sleeper was not the ideal set up to have a real night after a long eventful busy day. The guest services receptionist offered me some points for the inconvenience, I have not yet received those points and I was promised they would populate in the account after check out. I am very disappointed and dissatisfied with Hilton’s decision to downgrade our room without prior knowledge and consideration for our family’s traveling needs. Also, our room had a lot of hair in the restroom, it hadn’t been properly cleaned.

nothing unique, which is exactly what i wanted and needed. thanks.