Barceló Karmina

Hotel is well kept and is holding up pretty well. Dining options are good, I liked their buffet restaurant because it had a lot of options and their mexican food night is excellent. A la Carte restaurants are good, I specially like Agave. Service is very, very good, staff goes out of their way to make you feel at home. Plenty of bars to get a drink, but drinks are hit or miss, some were mix well but others not so. The only place where the hotel could improve is the rooms; bedding is not what I expected from the Barcelo brand, mattresses were soft and lumpy and the pillows were hard. Sofa and chair also felt old. Aside from this drawbacks, place is a good place to spend vacation time.

We booked this property expecting a premium, comfortable stay, but what we experienced was absolutely unacceptable. Roaches came out every single night near our private pool area, which made it impossible to relax and left us feeling disgusted—especially with young children in the room. Instead of providing a real solution, staff arrived with nothing more than a green aerosol spray can, stomped on roaches, and left the dead insects scattered on the floor. The following night, the problem continued exactly the same. When we brought this to management’s attention the next day, even showing them pictures and videos, they dismissed it. Their excuse was that the hotel “goes through an extensive cleaning process,” which is clearly not true. As the owners of a professional cleaning company with over 20 years of experience, we know exactly what proper hygiene and sanitation look like. This hotel does not meet even the most basic standards. The room was not only infested with roaches but also visibly dirty—stained curtains, dusty corners, dirty bathroom fixtures, and poor overall maintenance. The only “solutions” offered were to fumigate again or move us to another room. Neither addressed the actual issue of the property being infested and unsanitary. We paid for a premium level stay and expected the highest standard of cleanliness, comfort, and safety. Instead, we got the complete opposite—stress, disgust, and a management team that refused to take responsibility. For a hotel that claims to hold certifications and advertise luxury, this experience was a disgrace. We are demanding a refund for the nights we endured these conditions. Guests deserve honesty, hygiene, and accountability—not excuses and indifference.