Los Altos Resort, un hotel SLH

Hands down, an amazing place to visit. From pick up from the airport to be being greeted at Los Altos. It was the most amazing and blissful trip we have ever taken!!! I can’t wait to return. Thank you, to all the amazing staff for the hospitality

We throughly enjoyed our stay at Los Altos resort! After our very long 12 hour trip Sebastian welcomed us with a cold essential oil towel and we were able to wait comfortably on a couch in their stunning lobby with a waterfall. The way they do their check in was something I never experienced in any other hotel. We knew they were going to take good care of us the minute we sat on that sofa. The hotel is so beautiful and peaceful! We loved the swimming pool area where we had the view of the Pacific Ocean and got many surprise visitors like Toucans, sloths, and the cutest monkeys! Also, they have the best cocktails and service ever! Another wonderful treat is that they have their own private beach, and a first class Holistic Spa! I have been to many spas world wide and this one is unmatched! There are gardens and many great tours available for the whole family! Sebastian and Andrey, My kids and I loved this hotel so much and this will definitely be our hotel next time we come to Manuel Antonio! I’ll never forget how you took care of our family. This is the first time traveling as a single mother. GRACIAS!! Pura Vida!

From the moment we arrived to the moment we departed the team at Los Altos really delivered the above and beyond when it comes to a luxurious boutique stay. Warm, friendly, helpful and always happy to help. 100% recommend staying here if you find yourself in Manuel Antonio.

The resort had amazing views of Manuel Antonio. I stayed in the duplex with pool which was very spacious and clean. There is a tiny beach accessible by a buggy, but not the type you'd be able to sit and sunbathe on. It was very rocky. The initial service from staff was good. The service from my host was a bit sketchy. I asked him if he could book me a table at a specific restaurant, he then said that he'd just been there and they were fully booked so recommended I tried elsewhere. He wasn't aware that I was only 15 mins away from the restaurant so I got a taxi and just walked in. There were plenty of tables available, I didn't even have to wait. There was also an occasion where I was by the beach at sunset time and needed a taxi back to the resort. I messaged the reception and host to see if they could send a taxi down to me (10mins from the resort). They did not reply until 2 hours later. I ended up finding a taxi on the beach ***** after walking up and down for ages while it was getting dark. The service from the host and reception team could be better in terms of communication. Staff by the pool and restaurants were extremely welcoming and provided exceptional service. I enjoyed my stay here, however I would pick a different resort on my next visit to Manuel Antonio.

Los Atos was a beautiful resort! All of the staff went above and beyond to make our stay perfect. The service was excellent ! The staff helped us with reservations for excursions , restaurant reservations and had transportation waiting on us whenever we needed it. The massage and facial treatment through the resort spa was among the best we have ever experienced! Our condo was very clean, spacious, comfortable and with beautiful views.

We expected to love this place. The setting is beautiful, however, there are a lot of flaws. The first three days we were at the hotel there was construction going on at the end of the pool - loud construction. The first morning, I went out on the balcony with coffee and all I could hear was the gas powered leaf blower that went on for well over an hour. My husband was swimming laps and said he kept breathing in carbon monoxide. We went down to the private beach and lo and behold an hour after we got there, yet another leaf blower. I asked the bartender if he could please ask him to stop. He said the person wasn't with Los Altos. Apparently, the advertised "private beach" isn't really private because there are two other property owners within 50 ft. The bartender took pity on us and asked the guy to stop, which he did and proceed to get his rake out. On top of the issue with the noise, our suite smelled like sewage. Not damp, not musty, but sewage. My husband asked them to look at it while we were at the beach. They tried to fix the issue, which seemed centered on the 1/2 bath, but couldn't, so they moved us to another suite. We think they knew there was a problem because there was a big dehumidifier in the laundry room and a sizable hole cut in the drywall, which our 2nd suite didn't have, and some of the doors couldn't open all the way because the floors were warped. They also told us twice, on our way to the first room, that this is "one of our nicest rooms". They are all the same and the 2nd room had a slightly better view. Lastly, the biggest issue is security. The elevator door opens into the suite. At first I thought it was cool, like we were in a city penthouse. The problem, though, is that anyone in the elevator basically comes into your room. I thought it was a fluke the first time because both of the 7th floor rooms needed the elevator at the same time so one side of the elevator opened up on our suite and the other side opened on theirs. We all laughed thinking it was just weird timing. Nope, if someone is in the elevator and you hit the button it will stop and open the door to your suite. Someone we spoke with said a mom and her kid got off of the elevator into their suite thinking they were in the lobby. If you're riding up with someone and your room is first they can basically come right in. The elevator card only allows you to pick your own room but it doesn't stop anyone else from getting on or off. This also means any cleaning staff ends up right in your room because there is no door for them to knock on. There was no way to securely lock the suite, which is surprising. I will say that the staff was absolutely fantastic, especially the bartender at the beach and the hysterical guy that drives the truck back and forth to the private beach (my inability to remember names shows here).