Los Altos Resort, un hotel SLH

First time to Costa Rica. My wife and 3 adult sons and our neighbor and her 2 adult sons. All of the places we stayed had great customer service and attention to detail. The people of Costa Rica seem genuinely happy to show you their world. Alex and the rest of the staff at Los Altos were even better! Attention to every detail and need. Other recent reviews hit the highlights of personal shuttles around the grounds, “location, location, location”, secluded beach, animals, and the wonderful free breakfasts ( they ordered ahead one day when our excursion was leaving just after opening time so we could eat right at 6:30am. Also our departure was at 6am and they had box lunches sent up the night before so we could heat and eat before leaving!)

We had an amazing family vacation at Los Altos. Our garden suite was nearly 2600sq ft with well appointed furnishings and amenities. The staff attention to detail is unprecedented. The front desk staff including Sebastian, Gustavo and others made our entire family feel welcome and appreciated. For example, I wanted to take the bus into Quepos and back from Espadilla beach (not a taxi) and Sebastian “walked me through the process”. I needed this since I do not speak Spanish. He made sure I had the correct amounts of colones etc. This is just one example of many instances where the staff went above and beyond for our family. Our son celebrated his birthday during our trip and unbeknownst to us, a personalized birthday cake was delivered to our suite in celebration. What a nice touch. The LOCATION CAN’T BE BEAT! The resort is manned 24/7 with gated security. Immediately out of the resort are countless restaurants and cafes, tourist shops, ice cream shop, super market, ATM and bus stop directly in front of the resort all of which you can safely walk to. All of these locations I describe are ＜ 5 minutes walk from your room on the resort….it couldn’t be a better location!! This is highly unusual to have this much accessibility in Manuel Antonio. We had many excursions arranged prior to our arrival but once again the front staff helped us arrange additional activities and provided us recommendations on dining options as well. The pool has breathtaking views and wonderful service from the poolside bar and cafe. You’ll likely see monkeys, iguanas and agoutis on property during your stay which was delightful. HIGHLY RECOMMEND LOS ALTOS. 5 out of 5 STARS!

Hands down, an amazing place to visit. From pick up from the airport to be being greeted at Los Altos. It was the most amazing and blissful trip we have ever taken!!! I can’t wait to return. Thank you, to all the amazing staff for the hospitality

We throughly enjoyed our stay at Los Altos resort! After our very long 12 hour trip Sebastian welcomed us with a cold essential oil towel and we were able to wait comfortably on a couch in their stunning lobby with a waterfall. The way they do their check in was something I never experienced in any other hotel. We knew they were going to take good care of us the minute we sat on that sofa. The hotel is so beautiful and peaceful! We loved the swimming pool area where we had the view of the Pacific Ocean and got many surprise visitors like Toucans, sloths, and the cutest monkeys! Also, they have the best cocktails and service ever! Another wonderful treat is that they have their own private beach, and a first class Holistic Spa! I have been to many spas world wide and this one is unmatched! There are gardens and many great tours available for the whole family! Sebastian and Andrey, My kids and I loved this hotel so much and this will definitely be our hotel next time we come to Manuel Antonio! I’ll never forget how you took care of our family. This is the first time traveling as a single mother. GRACIAS!! Pura Vida!

Los Altos is billed as a 'luxury resort' but it falls short of the basics. Me & my wife stayed at Los Altos for 3 nights at the end of March as part of our wider honeymoon to Costa Rica, Los Altos was supposed to be the pinnacle of our stay, booking a townhouse with private pool. The room itself was fantastic, and we were allocated a personal butler/concierge to contact via Whatsapp, who did give us a great greeting - the experience unfortunately didn't live up to the billing past this point. The concierge service feels personal in principle, however I read a review on a previous page where another user had sent a message to their concierge to book a return taxi home from the beach, and didn't hear back for over 2 hours - this is a perfect summary. We didn't experience anything quite as extreme, but we did wait 45 minutes on our night of arrival trying to see if we could get room service. Safe to say by the time we had a reply we were sat in the restaurant. Housekeeping was also inconsistent, they didn't come for turn down service on our on the evening of our first full day, and we had to request them to come on the second day in the morning, as well as then for turn down in the evening. Staff shortages were mentioned here upon leaving, but we certainly saw a lot of staff in the area at multiple points. We also had an issue with our air conditioning unit which was leaking throughout, and still, when we left. Our poorest experience though was in the hotel restaurant, we had small issues in 2 of our 4 visits (3 breakfast, 1 dinner) but a much larger issue on a third visit, where our breakfasts firstly took a considerable time, but then secondly got delivered to the wrong table. They were left on that table for over 10 minutes before the staff came to collect it having had it raised by the couple near us that it was wrong for them. The staff member then tried to give the same cold breakfast to my wife, and seemed confused when she mentioned she had seen him just a lift the meal from their table to ours. I will say all the staff seemed well mannered and kind, but if anything what this leads me to believe is that the hotel management simply haven't trained them in how to offer an overall better, quality service, or they are simply understaffed significantly that across the board they struggle to offer the service intended. We received apologies having raised these exact issues before leaving, but nothing more to try and better set things right. Overall, whilst its important to stress given my 2 star rating the hotel itself is not a bad place, simply put, for the money we paid and that the hotel are asking, it is absolutely poor value for money. We received better, much more personal service from hotels under half the price across our trip, therefore I can only advocate others staying here for the room.

I’m just getting around to writing a review for this lovely place. We went to Los Altos in April of 2024 for my Wife’s 40th birthday. We stayed in the penthouse, with our kids and her parents for about a week. The whole experience was magical. The views are gorgeous, the unit was clean and well appointed, the restaurant had delicious food (especially the fruit), pool and hot tub were great with pool side food and drink service, the beach was great (I do recommend water shoes for this area of beach)… overall the whole experience was exceptional and I don’t think we’ll stay anywhere else when we go back!