Hotel in zona Bluemont Scenic Overlook, Manhattan

I had booked a pre-paid non-refundable rate for this hotel 2 months in advance. I know this hotel gets busy on football/event weekends so I made sure to book as early as possible. When I arrived at 8:30pm to check in after 13 hours of travel, I was told that a pipe had burst “in the room I was assigned to” so I was out of luck and they had no other rooms available. I asked to see a picture of the room and it was completely under construction with the wood studs exposed. This clearly wasn’t a last-minute issue and there was no forewarning. Since I booked through *******, the hotel didn’t do anything to try to help. I spent 2 hours on the phone trying to find a new hotel room since the city was basically sold out by that point. I had to move to a hotel a few miles away which required driving to my meetings instead of making the short walk which was the whole point of staying at this hotel. I was not offered any help from the hotel staff. I tried to call the manager the next day and was sent to voicemail. I never received a return call, apology, or better explanation as to why I was the only room that couldn’t be fulfilled. Multiple people checked in after me & I had colleagues arrive the day after me and they received their rooms. It was a very shady experience with terrible customer service. Why book a hotel 2 months in advance on a pre-paid rate if you will then get booted from the hotel?!

The hotel is modern and new, with clean and comfortable rooms, and a convenient location adjacent to shopping, dining, a magnificent holiday lights display, and not too far from KSU. The pool and hot tub were plenty fine (and a delight to my two nephews and one niece staying in another room). The fitness center was spacious with good, well-maintained equipment. Normally, for these sort of ”cookie cutter” hotels, I'm happy to award 4 stars if they ”check all the boxes” (and 5 if they go ”above and beyond”). However, in a few areas, most notably the breakfast service, this hotel came up a tad short. I stayed two nights and had the complimentary breakfast on both mornings. I showed up for breakfast about 45 minutes after it opened (i.e., not 5 minutes before close), and experienced the following: (1) oatmeal almost empty one morning (I scraped the last bits out of it); totally empty the next morning (2) cinnamon rolls cold one morning; out the next morning (3) scrambled eggs down to a few unappetizing ”crumbs” one morning and the next morning were replaced by some pre-fab ”omelets” (both egg serving trays were allocated to ”omelets” that morning) (4) pancake machine out of batter one morning. HI Express's cinnamon rolls are an emblem of their brand; the breakfast area attendant should be monitoring them and replenishing when necessary. And it was not like it was especially busy; the breakfast area seats were perhaps 25-30% occupied. ALSO: they ran out of pool towels. And, it seemed like every time I walked past the front lobby, the front desk was unattended. I know desk attendants might need to leave the desk now and then, but it seems like a hotel should strive to keep the desk staffed except during the wee hours. I am fairly loyal to the HI Express brand. One reason for that loyalty is that its complimentary breakfasts are a cut above those of their competitors in the mid-tier lodging category; it's an area of differentiation in a category where differentiation is difficult to achieve. I would therefore suggest that all HI Express locations try to be diligent in keeping their breakfast experience positive. Yeah, once in a while, one item will run out or run low. But it should not be almost every warm item.

Recentemente ci siamo trasferiti qui per una notte durante un viaggio stradale di due settimane da casa nostra nel sud-est PA per visitare i parchi nazionali di Utah. Come membri di Hilton Honors Diamond, siamo molto familiari con Hamptons e siamo venuti a contare sulle strutture e sulle caratteristiche del marchio. Questo hotel particolare soddisfa le nostre aspettative e soddisfa le nostre esigenze. La nostra camera era pulita e confortevole. Le nostre lenzuola erano belle, e il nostro bagno era ben arredato con asciugamani e tovaglie. (Siamo persi di avere una barra di toletta al bacino per appendere le nostre toletta a mano, una sorveglianza comune a Hampton.) Non c'era un orologio di allarme a fianco al letto, né la microonde aveva un orologio. Il più negativo è stato il rumore della strada; non potevamo scegliere la nostra stanza per questo soggiorno e ci fu dato una stanza di fronte alla strada. (Un paio di orecchini erano forniti nel nostro stand notturno, che avrebbe dovuto essere una pista!) L'unità a/c nella nostra stanza era anche molto alta, ma almeno si affogava al rumore della strada! Il pranzo complimentare dell'hotel ha offerto le opzioni usuali e ha soddisfatto anche le nostre aspettative. In generale, abbiamo avuto un buon soggiorno qui e non esitavamo a restare qui in futuro viaggi (ma non in una stanza di fronte all'autostrada). SPECIE DI SERVIZIO: Scegli una stanza con numero pari per evitare il rumore dell'autostrada.