Hotel Plaza Heights by Rak Rooms, Mangaluru

We have booked 2 rooms at this hotel for 3 nights. The day we checked in, it was late at night around 12 and the room’s AC was not working. So we called reception 2-3 times but they didn’t answer. And we had to sleep without AC that night. And while checking in we asked the one of the staff was okay to park in that spot behind the car because we will be waking up late. They said it was okay and next day they called early morning and asked us to move it. Later when I asked to change our room the same housekeeper(tall guy, I don’t know his name) was furious because i took 5-10 mins to move my car that morning. On the second day when we returned ot our room in the evening we received a call to move our car to the centre which was in the corner this time. But since we were leaving in 30 mins the lady receptionist was very cooperative so we said when we come back we will park there. And that night when I parked the centre the same guy came and started talking rude to my wife in a loud voice stating to park on the same spot we parked in the evening. To which my wife asked why. He aggressively said there are some rules. When we asked him about the rules. He said “tum 2 room leke pura parking apna samjha hai kya” (FYI there are only 3 parking spots). This lead to a heated argument. And the receptionist had to send him away since he was pointing fingers and was ready to fight. This completely spoiled our experience. -Rakshit

Very good experience. Although the room is on a smaller side, it was clean and well maintained. The bathroom is also well maintained.

The location is quite accessible, friendly staff and cleanly maintained rooms. Good experience for a short stay and budget friendly.

Location is a good advantage especially for the prices which is relatively cheaper than many similar options.The staff are good and very helpful with good prompt service.The lack of a in house restaurant or at least a small coffee shop as well as the really small sized rooms and the quality of the linen,bathroom fittings and Tv etc are things that are on the negative side.Will suggest a short stay for an individual traveller.

It was a pleasant surprise for me and my family. We had never heard of this place. Room was tidy and clean. Bathroom was clean and neat. Easy checkin and check out. One feedback: the bathroom towels could have been cleaner, there were stains on them.

Rooms were ok, although toilet was dirty. We were charged for toiletries and water bottles too which i refused to pay no restaurant available, we have to rely on food delivery apps