Le Couvent des Minimes Un Hôtel & Spa L'Occitane en Provence

Stunning hotel, but surprisingly INFLEXIBLE. As a family with kids, we felt UNWELCOMED. Not being able to book the restaurant as guests was disappointing, especially given the price point.

Written welcome note with name of the guest. Welcome message displayed on the TV screen with the name of the guest. Boiled eggs or omlette included in the price of breakfast. Unlimited time use of spa on the day of the departure Complimentary slippers for in room use ( not the flip flops for the spa) Bottle of water offered at check out. Box of complimentary local sweets offered upon departure. Free use of towels in the spa-more than one per guest Warm thermal water in the thermal water pool. Discreet and efficient and polite service of the staff. Efficiency and willingness to solve matters and descalate situations. Good maintanance of the gardens and planted areas, well irigated. Aromatic/ medicinal herbs with descriptions tablets in the potagers. Information regarding the history of the name of the stared restaurant. Offered L’Occitane cream for each of the guest and each of the days of stay at evening service. All these are meant to be read as reversed, just add a not, no, any etc All of these are standard in many luxury hotels, 5 star hotels and Relais Chateaux affiliated hotels.

This Relais & Chateaux property is magnificent! The lobby of the hotel occupies the former chapel at the convent and the space is stunning. Our rooms were incredible. The hotel has recently been renovated and it is spectacular. Breakfast was included in the rate I had booked and it was wonderful. Hotel has a L’Occitane Spa which was amazing. I cannot use enough adjectives to describe this phenomenal establishment. WE WILL BE BACK!

Beautiful property and staff. The grounds are impeccable as is the staff. Very peaceful and relaxing environment. A truly spectacular facility.

We arrived at Le Couvent des Minimes today and decided to visit the spa, expecting the luxurious experience that matches the high prices of this hotel (2500 euros for 3 nights at this period). Unfortunately, our first impression has been extremely disappointing. At the spa, there was no water or tea available, which is something basic you would expect in such a setting. When we approached the staff, we were told that the person working there was by herself and couldn’t assist us. The fact that my wife is pregnant doesn't help either. It’s been over two hours, and still no one has come to clean or address the lack of essentials. For a hotel that markets itself as high-end, this level of service is unacceptable. It’s very disappointing to have such a careless first experience, especially at these price points. It feels like no one is paying attention to guest satisfaction here.

This is, quite simply, a stunning hotel. The work that has been done in terms of restoration of a heritage building (my professional interest), interior design and attention detail is remarkable but must have cost a small fortune. Our room (deluxe terrace) was large and full of light. The bar is an amazing space, again filled with light. The spa is probably one of the best I have visited (I’m an ex member of Gleneagles) and swimming in the Nordic pool early on chilly late November mornings was a treat my husband and I will remember for a long time. We didn’t eat in the gastronomic restaurant but had a couple of meals in the Bistro and I would really recommend the lunch menu served during the week. Breakfasts, which are included in the room price, were very good. All the staff were incredibly helpful and friendly. Hire an electric bike and explore the area. Visit the L’Occitane factory (and if you’re an English speaker as for your guide to be Olivier). The recommendations for lunches outside the hotel were excellent. There is some criticism that the hotel is an Instagram oasis and I guess in some ways it is. We arrived on a Sunday and felt we were way outside the desired demographic, but once they had all gone home on Monday morning the hotel, its staff and its facilities were perfect. We’ve already booked for a stay en route to skiing in March.