Utente ospite
21 febbraio 2023
We stayed at Naara for the 1st time for the 2023 New Year's eve. As per the feedback I've provided to the person at the reception, there are a few things which makes Naara to be in the frontline compared to other lodges: - The sense of immediacy. Our concerns/complaints were attended within a very short period of time (even fixing a roof), which was impressive. - As a customer, I could feel the attention, sympathy and comfort from Naara's staff, an while we can interpret this as minor, it's one of the big differentiators when I compare this lodge with others. Things to improve: - The path way from the parking lot up to the big house or tents, it's quite long, and it's difficult when there is luggage to carry, irrespective of a number of people available to help carrying it. - Kitchen utensils (plates, forks, knives, spoons) should be available at the big house.
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