My recent experience at this hotel was incredibly disappointing and frustrating. I had paid for a 3-night stay but ended up only staying for 2 nights due to a series of inconveniences that made my visit unbearable. First and foremost, the check-in process was a nightmare. Coming from the London area to Manchester late at night was already exhausting, but the hotel's policy of having a strict check-in time made things even worse. The latest check-in time was set at 9:00 pm, and to make matters worse, they required payment in cash by 7:00 pm. This arrangement is utterly impractical for travelers who are still on the road or unfamiliar with the city. Unless you're already in the vicinity or happen to have a local connection, this policy renders their check-in service completely useless. To add insult to injury, the receptionist's behavior was shockingly unprofessional. When I called for assistance and guidance, the receptionist not only hung up on me but also declined my subsequent calls. This left me feeling stranded and helpless, especially in an unfamiliar city. When I finally managed to enter my room, I was greeted with a disappointing reality. The room I had booked was advertised as having an ensuite bathroom, but only buried in the fine print did I discover that it was, in fact, a shared bathroom. The shared bathroom looked nothing like the pristine one showcased in the photos. The toilet was cramped, the sink was minuscule and awkwardly positioned right in front of the toilet, leaving barely 30 centimeters of space between them. To make matters worse, the shared toilet displayed the unfortunate remnants of previous guests, with visible stains that were a clear indication of neglect. The condition of the room itself was far from satisfactory. The room emitted a strong, lingering stench of cigarettes that was impossible to ignore. This made the entire environment uncomfortable and unpleasant to spend time in. All in all, my stay at this hotel felt like a horrible mistake. The inconvenient check-in times, unhelpful receptionist, misleading advertising, and subpar room conditions combined to create an experience that was not only far from what was promised but also significantly below any reasonable standards. I would strongly caution anyone considering this hotel to think twice before booking. My experience was more akin to a hostel stay with an added layer of frustration and disappointment.
40 Recensioni