The Ritz-Carlton, Bahrain

It was great, from the staff cooperation till the quality of the services with the small details attention. Thanks to the staff and the management。

Having travelled globally, and stayed in some of the most prestigious hotels in the world, throughout my career, The Ritz Carlton, Bahrain, deserves a special mention. This place really, really, hits the top spot. Anywhere. Few places can get anywhere near perfection but this property exceeds the highest expectations from the moment you arrive. It blows them out of the water. It is simply truly, truly, special, perfect, and in a class entirely of its own. They just do, absolutely, everything better than any other hotel property I've ever visited in my long 40+ year premium brand career. Way, way, better. Incredible staff, at all levels, charm and authenticity. Absolutely immaculate facilities everywhere, both in and out, and a cathartic and rather cool ambience throughout. The staff seem to know what you would like before you know yourself and delivery is flawless. It really doesn't get any better. We stayed on the 7th Floor Club level which is managed by the hugely charismatic, and World Class professional, Haili Carrasco, together with her obviously very carefully selected team of consummate class leading 'Ladies and Gentlemen' . A devoted, professional, and very, very, attentive team it is too with such kindness and sincerity. They are all world class and it's obvious how much they love their work. Mark Nadonza, the Concierge Manager, deserves very special mention too. Before we had even arrived in this breathtaking country it was Mark who had so kindly, and accurately, made so many of the pre-arrival arrangements for us. Superb communicator, fastidious, and thoroughly charming just like every single employee we were fortunate enough to meet during our 10 day stay. Far too many, sadly, to mention individually but they know who they are. If you need more or less anything, a boat, car, hospital, or airport collection, Mark is your man. Clearly another prodigy of the outstanding Ritz Carlton training programme. I've never actually met a higher standard of Concierge Manager anywhere and his team are unbelievably professional with a can-do attitude that is inspirational. We will be back, as often as we possibly can, for in The Ritz Carlton Bahrain I have simply found my most special, and precious, place on the planet. A place that's so good for the soul. Thank you to everyone for making our holiday in Bahrain quite so exceptional.