Hotel in zona AUTOS GONZAESCO, Managua

I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.

La cartella mi ha recuperato i soldi dopo che ho pagato sulla piattaforma di viaggio sostenendo che la piattaforma le dava solo il 27 % e mi ha recuperato 31 dollari più dicendo che la piattaforma non annuncia che ha due tipi di camere una con ventilatore e l'altra con a/c e vale 58 dollari a/c la zona della piscine sporca l'acqua della piscine verde in fine l'hotel è come negligente

Tutto bene, ma il rumore della festa di matrimonio a parte della piscina è troppo.grande.che disturba tutti i noleggianti.Puoi mettere un po'di controllo sul volume.Fa l'hotel come disco e all'interno della stanza e delle strutture di cena e in lobby sentimo le battute dalla piscina. !!

酒店離機場很近，整潔乾淨，床墊很軟和，早餐也不錯。

Ottima qualità, prezzo. Nelle vicinanze dell'aeroporto buona attenzione

La camera è stata molto ampia e con aria condizionata, la colazione è servita a partire dalle 4:00, perché è un hotel aereo. Probabilmente a 25 minuti a piedi dall'aeroporto, quindi abbiamo dovuto pagare un taxi per lasciarci lì (o è 6$ per il pick-up), perché è un hotel aeroportuale che ci aspettavamo di essere più camminabile.

Quando sono passato per l'immigrazione all'aeroporto, sono circa le 23:00 di sera, quindi ho prenotato una stanza in anticipo.La distanza a piedi dall'aeroporto.Camminare circa dieci o quindici minuti.Poiché la strada notturna è molto oscura, ti consiglio di visitare in anticipo quando apri il GPS del smartphone.Non c'è atmosfera pericolosa lungo la strada.La stanza è pulita. Condizionamento d'aria e TV.Con colazione (uova di cotone, pane, verdure e altri ingredienti, frutta e caffè aperti su un piatto) si può pagare con carta di credito.È anche possibile utilizzare JCB. Se non hai una moneta locale, ti consiglio di usare la carta o il dollaro (il tasso di cambio dell'aeroporto non è buono, perché il prezzo ufficiale è ridotto del 20%, quindi non ti consiglio di cambiare la moneta dell'aeroporto immediatamente dopo l'arrivo)

I booked one night (5/10/24) only through the Best Western Hotels & Resorts website, I signed up for the Best Western Rewards program and as a Blue Member the rate code used was ”Rewards Member Book Early And Save” I paid $ 142.16 (taxes included). I visited Managua for a few days. I planned accommodations at a different hotel except for the last night. My AA flight was scheduled to depart at 6:25 a.m. I didn't feel safe taking a cab from the other hotel in the early hours of the morning to the airport since I was traveling by myself, for this reason I booked the last night at Best Western Las Mercedes; this hotel is located across from the airport. I went to bed early. I was assigned room #48, the first room to the right outside the lobby area. Sometime before 11:00 p.m. I was awakened by the sound of water drops. The beds do not have a headboard, there are light switches located on the wall behind the pillows. I turned the light on and noticed water dripping from the ceiling onto the nightstand close to me. I got dressed and went to the lobby. Marcos the attendant who had assisted me during check-in was still at the front desk, there were other employees there as well. I told him what was going on. I stood there waiting for someone to go to my room and look at the leak in the ceiling but that didn't happen. I stood outside my room for a few minutes waiting for help. An employee walked by me, went down the hall and opened a room's door, close the door and came to me and said, ”I will help you with your suitcase.” I grabbed my things and followed him to room #54. I asked him for the name of the Manager On Duty, and he said, ”Dixon” I asked for a last name, he said he didn't know it. The A/C temperature was set at 17 degrees Celsius in Room #58; the previous room's A/C was set at 23 and it was blowing cold to the point I dialed the temperature to 25 degrees. The A/C in Room #54 was not blowing that cold at 17 degrees. I went back outside and asked to speak to the manager, Dixon Valverde. I explained the events of the night and told him I wanted a discount towards my bill for the inconvenience I was going through, he first said in Spanish, ”I apologize the room is not up to your standards, but we cannot control mother nature.” referring to room #48. I listened to him and could not comprehend, what does rain (mother nature) have anything to do with a leaky roof? He then said in Spanish, ”We cannot give you a discount because you used a platform to make your reservation, you didn't book through us.” I replied, ”I booked my room through the Best Western webpage, are you saying I was supposed to call your hotel here in Nicaragua to make my reservation? Who does that? I have never in all my years traveling contacted by phone every hotel I planned to stay at.” Regarding the A/C in Room #58 he said he could send someone to look at the unit, I said,” The ceiling leak woke me up, it will probably take me a couple of hours to fall back asleep again, I have