Hotel in zona Aeroporto Augusto C. Sandino, Managua

I booked one night (5/10/24) only through the Best Western Hotels & Resorts website, I signed up for the Best Western Rewards program and as a Blue Member the rate code used was ”Rewards Member Book Early And Save” I paid $ 142.16 (taxes included). I visited Managua for a few days. I planned accommodations at a different hotel except for the last night. My AA flight was scheduled to depart at 6:25 a.m. I didn't feel safe taking a cab from the other hotel in the early hours of the morning to the airport since I was traveling by myself, for this reason I booked the last night at Best Western Las Mercedes; this hotel is located across from the airport. I went to bed early. I was assigned room #48, the first room to the right outside the lobby area. Sometime before 11:00 p.m. I was awakened by the sound of water drops. The beds do not have a headboard, there are light switches located on the wall behind the pillows. I turned the light on and noticed water dripping from the ceiling onto the nightstand close to me. I got dressed and went to the lobby. Marcos the attendant who had assisted me during check-in was still at the front desk, there were other employees there as well. I told him what was going on. I stood there waiting for someone to go to my room and look at the leak in the ceiling but that didn't happen. I stood outside my room for a few minutes waiting for help. An employee walked by me, went down the hall and opened a room's door, close the door and came to me and said, ”I will help you with your suitcase.” I grabbed my things and followed him to room #54. I asked him for the name of the Manager On Duty, and he said, ”Dixon” I asked for a last name, he said he didn't know it. The A/C temperature was set at 17 degrees Celsius in Room #58; the previous room's A/C was set at 23 and it was blowing cold to the point I dialed the temperature to 25 degrees. The A/C in Room #54 was not blowing that cold at 17 degrees. I went back outside and asked to speak to the manager, Dixon Valverde. I explained the events of the night and told him I wanted a discount towards my bill for the inconvenience I was going through, he first said in Spanish, ”I apologize the room is not up to your standards, but we cannot control mother nature.” referring to room #48. I listened to him and could not comprehend, what does rain (mother nature) have anything to do with a leaky roof? He then said in Spanish, ”We cannot give you a discount because you used a platform to make your reservation, you didn't book through us.” I replied, ”I booked my room through the Best Western webpage, are you saying I was supposed to call your hotel here in Nicaragua to make my reservation? Who does that? I have never in all my years traveling contacted by phone every hotel I planned to stay at.” Regarding the A/C in Room #58 he said he could send someone to look at the unit, I said,” The ceiling leak woke me up, it will probably take me a couple of hours to fall back asleep again, I have

This hotel is in a small plaza with a Casa del Café and a restaurant very close to Galerías Santo Domingo. The rooms are very large, very good internet, a pool and gym. Breakfast is good and has all kinds of choices. To the airport it took 30 minutes.

A nice hotel in Managua located right next to the Metromall. It's a all around decent hotel but nothing spectacular. I liked that they offer a taxi service which is able to be charged to your room or through credit card. The business center is nice with 3 computers to use. I did not like that they did not have any bottled water at the front desk when I asked for some as you can't drink the tap water in Managua.

I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.

L'hotel è situato all'angolo di una strada laterale, quindi è necessario camminare un po' per raggiungere i ristoranti vicini e circa 15 minuti al centro commerciale. La stanza era spaziosa, ma questo è l'unico vantaggio. Quando sono arrivato non c'erano asciugamani, indicando una mancanza di attenzione da parte della custodia, c'è quasi nessuna acqua calda e si fa caldo se premete il tubo per 10 minuti. La doccia è letteralmente un tubo che premete per lavare. Il peggio è che ci sono anatre da fuoco che si scontrano intorno che è pericoloso dal momento che questi anatre sting. Questo hotel è troppo poca qualità per la quantità che si preleva. Sei molto meglio di rimanere in qualsiasi altro posto a Managua. Non mi consiglio affatto.

The hotel is reasonably priced and the staff is very attentive and professional. The rooms are clean and spacious and the bedding is super comfortable. The hotel is in a great location across the street from the Plaza Inter and just up the road from Puerto Salvador Allende. Breakfast offered at the hotel is great and affordably priced.

Tutto bene, ma il rumore della festa di matrimonio a parte della piscina è troppo.grande.che disturba tutti i noleggianti.Puoi mettere un po'di controllo sul volume.Fa l'hotel come disco e all'interno della stanza e delle strutture di cena e in lobby sentimo le battute dalla piscina. !!

Creo que Holiday Inn Select, Managua ha quedado solo ha el nombre, al hotel le falta una remodelación sus habitación ya ha perdido su calidad, no son insonoras, huele a viejo, la alfombra, la TV de tecnología vieja, aire acondicionado igual, de hecho la primera noche no funcionó y al día siguiente me cambiaron de habitación, otro tema es la calidad en la comida muy mala para el hotel un desayuno que preparan y las 04 horas calentando , huevos secos y panqueques igual, el 23 de diciembre todo el día el hotel ha pasado en un evento privado el cual a alto volumen y nos expresa que no pueden hacer nada porque es un evento entonces el huésped tiene que tolerar este tipo de cosas y el pago por noche por arriba de $ 130 dólares es algo ilógico, un hotel es un lugar de descanso y no deberían de permitir estos tipos de cosas, en resumen la experiencia ha sido muy mala ( el personal no tiene la culpa ) es la dirección del hotel y la infraestructura, es momento de renovarlo y que la cadena de la franquicia tome cartas en este asunto