Convict Lake Resort

Said it was 2 bedroom but there was 1 bedroom and a pull out sofa. Kind of tight for 3 men but we still had a great stay.

Love this place but the after hours check in is horrible. I never get the passcode to the door in the email. Its the second time this has happened. You have to come up with a better way of getting folks that information.

Quaint cabins surrounded by picturesque sceneries. We have been staying at this property for the past 4 Christmases, and is looking forward to many more stays. Thank you!

Convict Lake Resort I thoroughly enjoyed my stay at Convict Lake Resort. The lake, just a 5-minute walk from the cabin, is stunning, and the cabin itself was well-thought-out, clean, charming, and perfectly fitting for the setting. While the resort's ambiance and accommodations were excellent, the communication and customer service during check-in left much to be desired. When things are running smoothly, communication is fine, but when issues arise, the staff's response seems less than helpful. For example, upon arrival, I was told by a staff member that check-in would be between 2:00 and 2:30. When I returned at that time, I was informed that the room was not ready due to cleaning delays. Rather than providing any proactive solutions or updates, the staff simply told me to "come back later" with no additional assistance or accommodation offered. I returned again at 3:00 only to receive the same response. When I asked if there was anything they could offer while I waited, they just stared at their phones and gave no real answers. While the cabin's cleanliness and the site's natural beauty are highlights, the lack of customer service during the check-in process is worth noting. A little more attentiveness and proactive communication from the staff would go a long way in enhancing the overall experience.

Lots of likes as others mentioned. But unfortunately Management, while managing maids tightly, let's maintenance guys run on loud tractors go wild. 6 nights, 6 mornings and afternoons on noisy tractors, mostly they don't even turn the engines off. Completely not needed. They floor them like ATV's. Drive full speed on dirt roads right in front of your cabin. Dust in gold that walk, dust everywhere. Pollution and noise. Maids all drive golf carts. Are nice and quiet. Not so the guys. Seems unfair. They just let their male staff do what they want. They are always booked out, so they don't care. Suggest you book somewhere else. Disappointing Management. Noticed it last time we were there too. Nothing changed. No respect.for their guests.

Beautiful location Beautiful location and cute cabins. But no AC in our cabin lone pine. It got up to 89 in our cabin! Very uncomfortable. They could not find an ac unit even though other cabins all had one. They brought us fans which didn’t help much at all. I think this should have been communicated or taken care of before we rented this cabin. No discount or anything was given for two nights of intense heat.