The Malvern

在當地我入住多家酒店後經過比較，這裏性價比最好，而且是比別家要好很多，強烈推薦😊

A very underwhelming experience. It’s just like a glorified Premier Inn and leisure centre. Situated on the edge of a retail park. A view of Aldi from one window and Premier Inn from the other side. The staff were extremely helpful and friendly but I’m thinking this is because they need to pacify their guests continuously. Rooms very worn and scruffy with stained carpets in most of the hallways. Treatments were very nice which is one positive. To call this a “Malvern Hills” retreat is extremely misleading.

Massage - I have visited the spa a few times before, but during my last visit the treatment room where I had my massage was cold, there was a heated bed but it only heated my middle section there was no heat for the legs or feet, the masseuse had to put a towel over my feet, I couldn't wait for it to be over to get dressed and warm up. The massage was fine but it is a different technique every time, there does not seem to be consistent approach. Spa Pool - The spa pool although heated was too cold, it was swimming pool temperature not hot tub temperature. Going to the outside pool gave me goose bumps. I would not visit again during the colder months but from experience even in summer it feels too cold. The air temperature of the pool area and changing rooms is good, it is the coldness of the water that is the problem. One of the saunas was cold and smelled bad but had not been closed. Overcrowded - The loungers were all full and some guests were unable to obtain a seat, this gave the feeling of been packed in sunbathing at a cheap spanish hotel rather than a relaxing spa experience. Spa Package - The fruit juice given as part of the package was a really cheap carton juice tasted like the cheapest juice from a budget supermarket. This was a really small detail but gives the impression that they are cost cutting at the expense of quality, they used to offer a real fruit smoothie. I would personally pay more for a better, more luxury experience. Staff - The staff is so nice, friendly and helpful, I felt welcomed. Restaurant - The food at the restaurant was really nice and the service good. The menu keeps changing and some of the menu choices are strange, I would appreciate more classic choices like a club sandwich, beefburger or caesar salad. This was a treat for Christmas so I was really disappointed and left after a couple of hours as I was cold and miserable. The quality has deteriorated since my last visit, are they cost cutting by not heating the pool properly and overcrowding? Sadly, I probably won't go again.