Villa Mare Monte ApartHotel

Il piccolo complesso di ville a conduzione familiare è un posto meraviglioso per rilassarsi e allo stesso tempo essere a pochi passi dalla città vecchia e nuova per godersi un po' della vita cretese. La cordialità e la disponibilità dei proprietari e del personale sono state incantevoli. Un gruppo di persone molto accogliente e inclusivo, ognuno con la propria storia di vita. Ci è piaciuto molto conoscere il personale e i loro pensieri sul mondo nelle due settimane in cui siamo stati lì. Qualcosa che è difficile da fare in posti più grandi. I proprietari e il personale sono completamente concentrati sui desideri e le esigenze dei loro visitatori. Il personale è sempre stato desideroso di offrire tutto il possibile per rendere il nostro soggiorno ancora più confortevole e rilassante. Consigliamo vivamente Villa Mare Monte per un'esperienza eccezionale a Creta. Non vediamo l'ora di tornarci in futuro. Simon e Louise.

When i arrived to the hotel, i was not treated well and she spoke to me horribly the staff was awful and rude and the rooms was a mess, this hotel needs to be investigated as there was bodily fluids left in the room on the pillow, do not go here it is awful

⚠Unfortunately I am hugely disappointed to be leaving such a low review after our disturbing experience. I am certain Villa Mare Monte will not be surprised by this review and I shall be sharing this same review on all rating platforms regarding this matter for awareness. Initially all was fine and well during our stay here and we were having a blissful time and appreciating the generous hospitality and warm welcoming. However on our last day the police were called due to a female guest in our group being inappropriately approached in the outdoor communal toilets by a male on the villa grounds. Immediately we informed members of staff and the owner to which a member of staff referred to him by name once viewing the video footage we had of him. The owner also seemed to be familiar with him but then denied ever seeing him or knowing him, even though he was seen frequently in the villa and also preparing the evening villa bbq for the guests. The owners initial response seemed to care more about her "high blood pressure " and other staying guests finding out what happened rather than dealing with the matter at hand. Once we stressed the seriousness of the incident the owner called the police by which the time they arrived our transfers to the airport were ready to collect us. We could not make an official police complaint as it meant we had to go to the station and possibly miss our flights. The police took a general report and a copy of the footage we had. The extremely drunk culprit by this time was nowhere to be seen conveniently after the owner had a few words with him and the owners husband acting completely as is nothing had happened. From our perspective it suggests he was being protected or the owners were trying to keep a minimal scene as her priority is her reputation. Further more when we argued that he's been seen around the villa occasionally and been referred to by name, plus as I said he'd been preparing the villa bbq, her reply was that "we cant control who comes in, strangers can come in at anytime and now i feel attacked". I understand the owner was faced with a difficult situation but there was only one victim here! Despite the bitter ending up until that point we all had a lovely stay, the staff and owners we interacted with were polite, friendly and very helpful. The villa itself was clean and well kept, beautiful views. The unfortunate incident itself doesn't take away all the other pleasant memories we have. Would have given villa mare monte a much higher rating otherwise and would have recommend it. Females especially please be aware walking about alone in isolated areas of the villa for caution! I would hate for this to be a reoccurring incident for anyone! (I have posted picture of the man in question for your safety)