Luna Club Hotel Yoga & Spa 4Sup

Where to start.. This is not a 4* hotel! The left side of the hotel is a 3* and the right is the 4* and the only thing that is different is the rooms you share the pool and the restaurant and reception… the food here is also terrible we came as a full board and have only eaten here twice throughout our whole 6 day trip! There is no English language on the food signs so you have to guess what your eating and it is mostly fish for dinner most nights so as someone who HATES fish it’s been awful , breakfast has sausages, bacon and eggs as your full English, We were the only brits here as well and there is no shop on site closest is about a 5/10 minute walk away from hotel. The spa is 15€ for 2 hours! We actually booked 2 nights in Barcelona whilst we were here as there is nothing around the hotel unless u get a 25 minute taxi to Lloret de mar which is €30 each way just to go do some activities or see people walking around, I definitely would recommend Barcelona to anyone if they do stay at this hotel as train station is 20 minute walk and train is only €5.90 each way per adult! Walls are very thin in the room and rooms are very run down and basic!

First of all I would like to highlight that the staff members at the reception and restaurant were lovely and helpful so this review is not a reflection on them. I had breakfast included in my package, which I do not regret! The buffet was delicious and special shout out to the talented chef who was behind the eggs and pancakes. He was always kind every morning despite how busy it gets. The location is amazing as you are close to the “*****” where there are plenty of restaurants to choose from, cafes and desert locations. There is a local train station that can take you directly to Barcelona for the day for €11 return per person. It’s a great way to spend the day away if you like to explore. The beach nearby are nice and quiet, however I prefer a pure sandy beach this one had small pebbles on it so it wasn’t as smooth on the skin. Now, the bedroom was spacious and the balcony had a good view of the adult pool. What I found disappointing was the first night we was told "wifi is slow" the hotel wifi did not work at all for the five days being there. Luckily I had the option to add on data but that shouldn't be the case. The fridge was terrible, it would be "on" but it does not keep anything cold. The blow drier in my room did not work either so my hair had to air dry so bare that in mind if you like swimming. The spa is expensive for what you get. The hot tub the bubbles sting your eyes, the sauna was not hot at all barely worked. I recommend you go to the spa on weekdays so you only pay €10 each instead of €20 each. I also think the spa facilities should be included in the hotel stay. The TV in the bedroom does not work either, I tried multiple times to get any channels to appear and it did not lead to anything. There was an incident there where there seemed to be a mini fire where police and fire brigades were there and we couldn't enter the hotel for a while. After it had been cleared up no one gave us an explanation of what happened or an apology for the inconvenience. Since then the fire alarm kept on going off during our stay at multiple occasions. Overall you don't have to book the 4* side there's not much of a difference in my opinion. It was an experience as I mentioned at the start nice staff but too many things were off about the room.

We fell in love with the look of the hotel both on Thomas Cooks site and the hotels website. A haven of calm bliss and wellbeing surrounded by several pools and relaxation areas. We particularly liked the idea of participating in some Yoga classes, and relaxing in the Spa area. So excited for our holiday (first in 3 years) we were showing everyone we knew the amazing pictures on the hotels website’s. The hotel, resort was actually situated in the middle of several residential blocks of flats, the whole area although very clean was completely covered in graffiti. We arrived and all was not what it seemed. (for another review solely for Thomas cook, we had had a nightmare since landing) Got to reception was looked a little different to the pictures, just believing I was tired from the travelling, decided to breath and take It all in our stride… The reception staff barely spoke any English which I found very strange. There are two hotels within this resort and thankfully we notice this at time of booking, the Luna Park is 3star and the Luna Club is 4star. It was actually portrayed that these were quite far apart too but actually there are basically joined and either side of the reception area. In fact the dining hall was on the lower floor of the Luna Park side, with the resorts Bar also on this side. The Club was absolutely not 4 star quality. We were pointed to where we had to find our room on the 5th floor, basically to enter the “Club” side you go through glass doors which I assume is to make it all a little posher, and a glass lift to boot. The room was basic but adequate, twin beds with double sheets, extra pillows. Plug points and side light switches either side of each bed was really good. Each room has a balcony with 2chairs and table, also a white plastic washing airer attached to the wall. We also had a small fridge which was a nice touch, I will recommend taking out the two small shelves so you can then get a few large bottles of water stood up inside. Game changer. Our room over looked a pool, of which I was very surprised at the size, we actually checked the website at this time and then it all clicked into place, amazing camera angels and marketing. This pool was in fact the adults only pool, around this small but Beautiful pool were your normal sunbed, 8 day beds and 7 4poster cabana beds. All looked very nice, until we read the signs around the pool the 4 post €59 per day!! The reception staff did come out with card machines as well… So we paid extra to stay in the Luna Club but the Luna Park holiday makers could also use this adults only pool, why did we pay for the more expensive side if you can in fact use the pools on the Club side. We decided half board was a suitable option for us, expecting to be able to get a bar snack around lunch time… errr no, the bar only sold ready salted Lays!! So we had to walk into town for any snacks for lunch time. Breakfast and dinner were really good, plenty of options for all, everything