Jabal Omar Marriott Hotel, Makkah

Very smooth check-in, although we arrived early. The receptionist was very helpful and polite. The room is spacious, clean, and new. They provide shuttle bus to the Al-Haram area, so convenient! Very quiet hotel and one can feel the luxury.

I had a bad experience with the lobby receptionist. I lost my iPhone 14, which I left inside the Jabal Omar Marriott shuttle bus around 2 am when I went to the Haram for Tawaf. I called my phone using my sister's phone when I noticed I left it on the bus. Thankfully, someone picked up and he want help to pass my phone to the hotel receptionist. While at the Haram, I focused on my Tawaf and prayers, returning to the hotel around 11 am. My sister also checked my phone's location during our time at the Haram, which showed it was at Jabal Omar Marriott. However, when I met the receptionist and inquired about my phone, she denied any knowledge of it. Despite my insistence and showing her the phone's detected location, she remained unhelpful. Her name was Alpra (not Arabic, but she appeared to be of African descent). Fortunately, I approached the bellboy service for assistance. I showed them the picture of my phone's detected location in the surrounding area. Two of the bellboys, wearing red shirts/jackets, were particularly helpful. They meticulously checked each desk at the receptionist lobby and found my phone inside one, right beside where Alpra was standing. If Alpra help me during i approach her I only will took around 5 minutes. But because of her reluctant it took me almost 2 hours to get my phone back.

Love the location, the place is super convenient, comfortable and most importantly secured.

Really awesome hotel in holy mecca Good service and superb warm welcome Haram to hotel was nearby and facilities unbelievable

Incredibly comfortable, great amenities, service and upgrades are always nice

The receptionists (Girls Staff) were very cooperative. Our room was upgraded to a suite as a friendly gesture for our first visit. The breakfast food quality in olive restaurant was magnificent and a lebanese chef made us very delicious freshly bakes manakeesh. Room service was very quick. Golf cars provided to and from Haram were very helpful with hardworking drivers.