Anjum Makkah Hotel

It’s a very nice hotel. Walking distance to gate 79 (10 minutes) which leads directly to the Kaaba. There’s two towers, 1 & 2, both have a great breakfast. There’s two restaurants in tower 2. There’s a cafe which can make birthday cake if you so wish. There’s a nice prayer room inside the hotel. I would highly recommend this hotel.

Advertised as a 5 star hotel however leaves a lot to be desired for a 5 star experience. Would recommend as a budget hotel for 1-2 nights but not for more than this (we stayed 7 nights). 1) Room was not clean when we entered, it had visibly not been hoovered as we found old chicken bones on the floor (see pic) 2) unfortunately we had a room with a broken coffee machine, called housekeeping 4/5 nights in a row, would be promised that someone would come and nobody came- ended up wasting a lot of precious time waiting for this service. On the other hand- when ordering room service, they were very fast (under 5 minutes). May be due to one service making money and the other not. Eventually decided to lodge a complaint with the hotel- as we were paying for tea instead of having access to our own hot water- when mentioning this, the lady at reception said she would send us a kettle. Ended up waiting over an hour for said kettle (which never arrived), called reception again and told them not to send a kettle and that I would like to make a formal complaint after 6 nights of no access/ having to run around to get this fixed, somehow on hearing this they managed to send someone in under 5 minutes. We had access to the facility for 1 out of 7 nights. 3) location - there was no mention of development occurring around Anjum hotel and therefore the shortcut to the masjid was made longer by road blocks/ area blocks. Average time taken to arrive for prayer would be 10-15 minutes (we were two young people so had no issues however this may not be suitable for everyone) 4) Housekeeping would not hoover when cleaning rooms, didn’t change bed sheets for the entire stay for us and did not provide with slippers/ shower essentials that would be expected of a 5 star hotel. (They did give us slippers on the last day after the whole kettle issue😂). Also did not collect any towels so we had a big hill of towels at the end of our stay. 5) only 2 people on the counter at peak times, waiting in line for 20 minutes for check in (check out was a little easier as less busy) 6) no / very little fruit selection during the breakfast buffet, however the other meals provided were of ok quality Overall- any type of pilgrimage is a precious occasion and having to deal with these types of issues during your stay can sometimes overshadow the experience you wish to have. We booked Anjum hotel hoping that they would make our time here a little easier for us (as we were travelling for so long and from so far away), unfortunately this was not the case. I would recommend this hotel for those who are not too worried about being stress free, however personally don’t think I would book here again.

This is perfect hotel. I can see haram view from my room.

Quite near to the masjidil haram after the expansion building were opened

Goood Hotel Near alharam. Clean friendly staff and good food

Stayed in this hotel with my family in a triple room. Enjoyed our stay and would love to come here again. Staff were friendly, room service was good, food was amazing. There might be some crowding in the morning for breakfast and will need more patience, waiting for the table.

Upon our arrival at this hotel, we booked two rooms – one double and one triple. Unfortunately, our initial experience was marred by a receptionist named Arif, who insisted on a 200 riyal per room incidental deposit. Despite my reluctance, he threatened to withhold the bedroom key, leaving us in a difficult situation. Despite prior requests for adjacent rooms, this was not honored. Additionally, bathroom slippers were absent, requiring a call to housekeeping for their provision. Attempts to obtain an iron and ironing board proved futile despite assurances from housekeeping. Reception consistently answered calls with a miserable demeanor, prompting me to escalate concerns to the front office manager, Mohammed, who was responsive. While cost considerations led us to choose this hotel over Hilton, the overall experience fell short. I won't return due to the lackluster service, distant location from gate 79, and the hotel's failure to match the service standards of Hilton or Accor

Amazing hotel and location. Great service. Room was big and comfortable and clean. Breakfast was average. But overall had a great stay and would definitely stay here again. Would recommend to anyone as well.