Pullman ZamZam Makkah

Non ho mai visto un hotel così disgustoso. Tutto ciò che consideriamo un servizio normale mancava. Le camere puzzavano, il bagno puzzava in modo disgustoso. Bisogna chiamare il servizio in camera e non puliscono la stanza, mettono solo l'asciugamano e sistemano le lenzuola e questo è chiamato servizio in camera. La colazione era terribile, nessun pasto vero e proprio e i piatti non erano cucinati correttamente e non c'era molta scelta e due o tre piatti del piatto principale sono rimasti gli stessi durante il nostro soggiorno. Non soggiornerò mai più in questo hotel.

I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted.

This is 2nd time stay in here when Umroh. Really amazing. Staff reception that time so kindly upgrade my room into deluxe. All staff bellboy helpfull. Staff housekeeping fast respons. Sure will come again for next. Thank you Pullman. Love it

Great booking for family especially when travelling together as it’s easy access

Excellent hotel Great location

Awesome location . Rooms could be renovated as they are dated looking . Cooker wasnt working and fridge was not that cold.