Pullman ZamZam Makkah

The stay was very good, but the room furniture and amenities need to be renovated, the reception is very good, the check in took only less than five minutes, the location is very good, the elevators bit crowded before the prayers time

Pullman ZamZam Makkah is a solid choice for a pilgrim stay in Makkah, especially if your priority is proximity to the Haram and full luxury-hotel services. The location is almost unbeatable. If you manage to get the right block/floor/view and go with realistic expectations (given the size and crowd of the property), you’ll likely have a good experience. However — if you prefer tranquil, boutique feel, fewer crowds, or especially if you have mobility concerns (elderly, wheelchair) or fiscal constraints — you might want to compare a few other hotels slightly further but with less hustle.

I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted.