Makarem Mina Hotel

Well let me start with some good points . Its a good lo cation food and bus station is near and easily available . Their rooms are big enough to stay and toilets are fine as well . Here are some bad reviews 1: in my booking breakfast was mentioned but they didn't gave but trip.com refunded me with trip coins as compensation. 2: room service for cleaning is really hard to get and my brother actually ask them to come mult iple time and then after an argument i got it . 3: no toothbrush or toothpaste was provided . 4: windows are fixed and lock ed so you cant

The worst and pathetic hotel to stay in Mecca! Rooms might look nice in picture but there is absolutely no room service. We are currently staying in room 127 and 248 and booked for 5 days. In 5 days, we got room service only ONCE after begging and fighting with them at reception. Housekeeping/reception doesn’t pick calls from room as well. Firstly, I requested 3 months before at the time of booking to provide rooms next to each other as I was traveling with family, they didn’t bother about my request at time of check-in. THERE IS NO ROOM SERVICE. NO DAILY CLEANING. NO BATH TOWELS. NO LAUNDRY SERVICE. They simply say that we are understaffed so cannot provide room service daily and we don’t have big towels. Had to go outside hotel for getting my laundry done. I would never recommend staying here with family. Had to beg them 20 times to provide bath towels as I had to leave for Umrah but they don’t give a damn about customers. They claim that they provide shuttle service from Haram to Hotel but its impossible to find their bus in parking lot of Haram. Internet is just PATHETIC in hotel. If you don’t have own internet on sim, you’ll stay disconnected from the world. Claiming to be 4 star but hotel has worst service like a 1 star hotel. Coming to a dirty hotel room after a whole day at Masjid al Haram was the most disgusting experience ever. Shame on you, management of Makarem Mina!