Hotel a Main Beach

"The hotel itself was fine, but it’s clear it has seen better days. Some maintenance is needed across both the public areas and guest rooms. While everything was clean and tidy, it feels like little has been refreshed since the rebrand to Imperial Hotel. We stayed a year ago, also in winter, and unfortunately the experience this time didn’t match the quality of our previous visit. The staff overall were friendly, though a few of the front office team could use a reminder that a warm smile goes a long way. Having worked in the luxury hotel sector for many years, I know firsthand how much that simple gesture can enhance a guest’s stay. Our main disappointment was with housekeeping. During our four-night stay, our room was not serviced on the third day - we had to request it after 6pm. The following day it was serviced, but not fully: towels were removed but not replaced, and amenities such as body wash were not replenished. We didn’t dislike our stay, but the overall experience fell short compared to last year. With some attention to maintenance and service consistency, the hotel could once again deliver the high standard it has been known for."

"Bellissimo luogo! Struttura di vista sull'oceano. L'accesso facile alla spiaggia e alle negozi e ristoranti locali sono a pochi passi. L'appartamento era spazioso e aveva tutto quello che ci serviva. Tuttavia il volume della TV non funzionava e non potevamo sentire il suono bene. La nostra figlia aveva anche una grave reazione allergica alle foglie, che abbiamo finito di lavarci con il nostro detergente che portamo da casa, ma la cosa più deludente era il personale, che non era personale o alberghiero. Abbiamo avuto personale diverso per controllare e controllare, e in entrambe le occasioni sono stati improvvisi e sembrava che volessero solo sbrigarci. Non ci vuole molto per sorridere e essere benvenuti o andare a un migliaio di più dove si può prendere un soggiorno da buono a grande."

"Our room was quite dated, some cupboards were broken, the toilet seat was broken when we arrived (however it was fixed the following day) the room was quite dusty to the point where my daughter required her ventolin puffer about 4 times during the night. The bed was quite uncomfortable for me and the pillows were flat but I guess some people like them that way. Breakfast was nice, not a lot of hot food variety. Fruit was beautiful and fresh. The pool amenities were good. Very nice for couples , for us as a family, we didn’t find it very child friendly. We didn’t really interact with any staff, apart from Danny from room service on 2.2.24, he was very friendly and nice. Also the lady at check out on 3.2.24 was great, didn’t catch her name though. The surrounding gardens and outdoor spaces were beautiful and well kept. Overall, we probably wouldn’t chose to stay here again only due to the dusty rooms and my child’s asthma condition."

"Accommodating family stay. Clean easy assessable stay. Would be nice to have a bigger games room and inside areas for children to play when cold and wet. More child friendly food and drink would be good for dinner. Pool area was lovely at night but slightly too dark maybe a few more tree lights around the pool would be good. Pool towels were available at reception and . Concierge was lovely and helpful but parking is limited and a bit stressful."

"L'ambiente è buono, il panorama è bello, i dettagli sanitari devono essere rafforzati, non c'è posto dove non si vede"

"Amazing location right on the beach. And friendly staff like Raenae 👍🏽"

"Meglio soggiorno, un bel cammino 25min nel cuore del paradiso dei surfer, l'appartamento era pulito, e hanno il miglior servizio con il personale della reception, mi consiglierei felicemente a chiunque resti qui"

"L’appartamento era molto spazioso, più grande di quanto non ci fosse mai stato, era pulito e aveva tutti gli appartamenti moderni per renderlo molto confortevole. Situazione perfetta per negozi e ristoranti. Il personale era molto amichevole e utile. Certamente tornerò di nuovo!"

"Non mi piaceva che non fosse uno dei posti di stile Meriton. Era molto vecchio ma grande stanza. Non deve essere annunciato come il Meriton"

"Il panorama del mare senza salto è fantastico"