Hotel a Madurejo, Indonesia

We needed somewhere to stay for a couple nights before our Orangutan cruise and the price was perfect so we booked. Despite it being a bigger chain hotel, it seems that the new staff have not necessarily received all the standard training especially on things that foreign guests would be seeking/expecting but not necessarily the same for local guests. Whilst all staff were friendly and helpful, there were a number of things that could be improved on, mostly smaller nuances that befit the brand and a 4* hotel. Special mention right at the beginning though… We accidentally left our passports and some cash in the safe (face palm, heart drop moment!!!) and they notified us and it was all returned safely before our flights which we were very grateful for. ~Location~ Nicely located for a stroll down to the local fruit and veg market, the boardwalk along the river and then up round to Istana Kuning. ~The Room & Establishment~ Being a new hotel the decor, fittings and linens are all beautiful and fresh. Hot water/pressure: Good Wifi: Good Opportunity for Improvement • The air conditioning wasn’t working properly in our room (it kept getting hotter and hotter). After reporting it, a technician came and spent over an hour fixing it. We had a cooler room however it was quite noisy thereafter. I’m sure the hotel wasn’t full – it would have made more sense to simply move us to a new room) • The plug/electrical socket next to the bed did not work. • There was no shower gel in the bottle attached to the wall and the shampoo was very nearly finished (especially after we also used it as shower gel!) • Lack of cutlery (knives) near bread station in restaurant. No butter available. When butter was provided it was too hard to use. ~The Service~ Staff are friendly and do their best to be helpful. Communication: Good (considering English wasn’t first language and we don’t speak Indonesian!) Opportunity for Improvement • On arrival there were 2 people at the reception desk however, the gentleman stepped away (to mind a baggage trolley!?) leaving the lovely young lady at the desk to try to do multiple check ins (3 separate parties) and answer the ringing phone. However, that evening we noticed that there were 2 staff manning the desk and no one seemed to appear so management may need to reassess their staffing shifts. • Room Service is via a QR code however we were not advised about this on check in (not surprising given the calls received while trying to check us in). When we called Room Service looking for a menu, we were told we should have scanned the code. • Unable to charge meals to the room to pay on check out (per normal practice at other Mercure hotels) which was a bit annoying. • At Dinner we were given the menu and immediately asked if we were ready to order before we’d even had a chance to look at it. I’m sure these small teething problems will be solved once everyone settles into their roles and gets mor

Makarim Guest House Syariah offers accommodation in Kotawaringin Barat and is located 650 metres away from Citymall Pangkalan Bun. The property features free WiFi. Each room is equipped with air conditioning. The bathroom comes with a shower. Guests can enjoy a meal at KFC Pangkalan Bun. Other dining options are also located around the property. & Other facility at Makarim Guest House Syariah is a 24-hours front desk. The nearest airport is Iskandar Airport, 5 km from the property.

I chose this hotel in part because it has a large pool. It was less than half filled, up to crotch level, which made swimming impossible. There were numerous tiles missing, some of which were on the floor of the pool. When you swim, inevitably some water enters your mouth, which I never thought about before, but I kept thinking: I must brush my teeth -- until I realized that the flavor of the water was like liquefied bad breath. The electricity went out twice the night I was there. The hall carpets smell musty, but at least they help muffle the sounds of the insufferable muzak that they pipe through the hallways. Internet did not work at all in the room, I had to go down to the lobby to use it. On the plus side, the shower was great, and they gave me early check-in.

We stayed in the Grand Deluxe room overlooking the pool, on third floor in the new wing. Comfortable, clean room and bathroom. Good, buffet breakfast and lunch. The chicken soup was delicious. Nice, helpful staff.

Lumayan lah dapat kamar yang enak cuman air nya aja karatan.

Siamo rimasti qui prima e dopo un viaggio di tre giorni nella foresta tropicale per vedere gli oragutani nella selvaggina. L'hotel è ben situato tra l'aeroporto e il centro della città. È a circa 2 km da Palazzo Giallo e città frontale. La passeggiata lungo la strada è un po' scomoda ma conveniente. Non ci sono taxi alla notte, quindi pianificate con attenzione. L'hotel stesso offre camere spaziose con AC. Le camere sono un po' antiquate dal punto di vista europeo, ma ho visto mobili e bagni molto più vecchi e hotel molto più costosi negli Stati Uniti e altrove. Per il prezzo, le camere sono più di quanto si può aspettare. Il colazione è stato incluso e offre principalmente cibo indonesiano. Ci è anche un caffè/restaurante che offre cibo occidentale. In generale, sceglieremo questo hotel di nuovo per un soggiorno nella zona.

Le strutture per la prima colazione non sono cattive ... bagno non è disponibile.Asciugamani e sapone da bagno, nonché spazzole dentali non sono disponibili.

Permata Hotel Syariah is the right choice for those of you who want to stay in Pangkalan Bun at an affordable price. The front desk is ready 24 hours to serve the check-in, check-out and other needs. WiFi is available in all public areas of the property . Complete facilities, comfortable and satisfying according to most guests. Permata Hotel Syariah is a wise choice for travelers visiting Pangkalan Bun.