Limehome Madrid Calle de la Madera - Digital Access

We loved the location. It’s close to everything we needed. The apartment was nice. Some minor things were that it seemed like they were doing some maintenance in two walls and hadn’t finished painting. One of the bathroom’s walls needed some maintenance next to the shower. We would definitely stay again.

I had the worst experience in this apartment. I have been locked out as the code did not work and I had to wait more than 30 minutes for someone to come in to help. For half of my stay the heating was not working and it was freezing in the apartment. There was a horrible smell in the bathroom for the whole stay. The customer support team was just not helpful. The call center goes to the german team, it’s impossible to get any support before 11 am. You can’t leave the luggage in the building. Do yourself a favour and don’t stay there!

Great location, the rooms are highly serviced (coffee, detergents, laundry capsules) as well as the rest of the appliances. Easy access to the rooms and friendly service

We planned to stay for several weeks at the property. After a few nights, the noise was unbearable, water was leaking into our bathroom from the upstairs bathroom. Disgusting and unsanitary. The solution was to move us to a different room in the middle of the night. The room we were moved to was much tighter than the first, so between us our twins, it was horribly cramped. Noise again, and the sofa bed, which acts as the second bed, had a crossbar that is bent with secondary supports falling on the floor. Could not sleep, even with our kids complaining about it. Next we find the TV does not work. No channels and the volume does not work. The property attempted to "fix" the bed, but with little to no success. We requested a refund for the remaining nights we have at the property, but they refuse to refund it. We are now stuck in room, no front desk, no good customer service, and lacking sleep. Worst customer service, worst hotel, I suggest you stay away!

This place was quite cute and comfortable. I was nervous about the lack of a front desk for checkin or other concerns, but everything went off without a hitch. We would definitely stay here again in the future or at another Limehome property.

The apartments are amazing and easy to get to. For some reason the AC in our rooms was getting too cold out of a sudden but other than that everything was great!

It was nice to come home to our one bedroom apartment after the day’s walking and to still have easy access to the city centre if the feet would allow it!