Hotel in zona Municipal Stadium Champlevert, Macon

We wanted to spend the night here while on a long drive home from the south of France to the Netherlands. We called around 11:30 PM to inquire about availability for our family of 3. The person answering the phone said yes, no problem and confirmed the price we saw online. When we arrived, we had to reserve a room through a machine at the entrance. We entered ”3 persons”, but then the system offered us only a twin room. The person who had answered the phone was there, he told us he was only the security guard and not the receptionist. He said he supposed there would be a third bed in the room, since we had entered ”3 persons”. However, there was no way to check, because only after paying at the machine we would receive the room number and code to access the room. As it was midnight by then, we booked and paid the room anyway, found out that indeed, it had only two beds. The security guard could not care less about this situation, did not offer any sort of help or solution. Then we took our camping mat - which we luckily had in our car - and one of us slept on the floor. The next morning we went to talk about this at the reception. We were told, in an unfriendly way without any understanding for the unpleasantness of the whole situation, that the security guard had no access to the booking system so he could not tell us about availability on the phone. And that for 3 people we simply should have booked 2 rooms. Which would have cost 160 euros, not really our idea of a budget stay... Aside from this bad experience, the room was okay (for 2 persons), good beds, OK bathroom. We were not happy that it was not possible to switch off the air conditioning, and there was traffic noise in the morning, but this is inherent to booking a hotel near the highway so we did not mind about this.

This is one of many Grand Old Hotels that Best Western has refurbed in Europe. This was an unplanned stop with no advance reservation. We arrived late in the day, tired, grumpy, and were treated very kindly. Desk staff had good English. The desk gave us our Best Western discount! Breakfast was an additional E13 each and secure parking was E18. Many hotels in Europe charge for parking. The room was big, nice, clean and well equipped. There were no wash cloths but the best towels of the trip. There was AC with its own thermostat, a safe, kleenex and mini bar. There was a lift and then a bit of a walk to our room. Hotel has access from underground parking area. This is a typical BW rehab of an older property that preserves as much original charm as possible while providing modern conveniences. Breakfast was the typical lay out of hot and cold, the only disappointment sub par coffee. Don't let the exterior appearance fool you, this is a very nice hotel. Parking was very secure. Don't be intimated by the photo or the ramp. This arrangement is typical in France and easily done with a little practice. Perhaps we're too picky but we had a hard time finding dinner. Maybe we should have wandered further from the hotel. Our Domino pizza was disappointing because it tasted too much like USA pizza and not like European pizza. We would gladly stay here again.

A mi-chemin sur la route de nos vacances, nous faisons régulièrement halte dans cet hôtel. Nous avons utilisé nos Smartbox à l'aller comme au retour et les chambres qui nous ont été octroyées était confortables, calmes et propres avec une clim appréciable. Mention spéciale pour l'accueil et le personnel qui est très avenant. Le parking est gratuit. Des points de restauration alentours sont possibles, l'hôtel se trouvant dans une zone commerciale. Sinon l'hôtel propose aussi des pizzas pour les petites faims. Quant au petit déjeuner, le buffet sucré salé à volonté est suffisant et varié. Bref ! rapport qualité-prix c'est un bon choix pour ce qui nous concerne. Nous renouvellerons l'opération.

Un buon punto di fermata sull'hotel, non troppo lontano dall'autostrada. Pulizia e comoda. Servizi per caffè. Doccia di buona dimensione. Parcheggio sicuro alla notte. Receptori amichevoli, controllare rapidamente. Hanno proposto un posto per mangiare la sera e parlano buon inglese e francese. Rimarrebbero qui. Abbiamo prenotato il sito originale dell'hotel.

Ottimo rapporto qualità-prezzo. Personale gentile e professionale, la cortesia e l'attenzione al cliente è stata la cosa che mi ha colpito di più, soprattutto del signore incaricato della attenzione pomeridiana, un vero professionista.

I booked this place in a bit of a rush because we had to return from Provence early and to find a stop-over at short notice. I wish I'd researched it a bit more carefully and read some of the reviews here very critical of the service - because that was very true of our experience, too. And for me the warmth and welcome of the staff is as important as the comfort of the room (which was OK) Some of the service wasn't just mildly bad - it was startingly so. For example, the extraordinary indifference (some might say rudeness) of the guy on reception when we arrived set an unfortunate tone. And the grumpiness of the young woman who served us at dinner felt like a parody at times . She would have fitted in well at Fawlty Towers and having the menu literally plucked out of my hand would have been a comedy moment if it hadn't been so unpleasant. The young woman at breakfast was much more helpful. But the whole impression was one of a big corporate establishment which didn't take much interest in giving its clients a positive and happy experience. My professional background is in management - and quite frankly if any of my staff had behaved in these ways, their feet wouldn't have touched the ground! This calls for some radical staff training - and maybe a thought about whether staff recruitment policies are working?! Suffice it to say, when there are so many lovely hotel and Logis experiences to be had in France - we wouldn't dream of going back.